Summary
Overview
Work History
Education
Skills
Timeline
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Dayleris Velazquez

Bradenton,FL

Summary

Seasoned professional from the Public Health Department's Optical Clinic, adept in customer service and optical terminology. Fluent in Spanish and English, with a knack for fashion and ethical confidentiality. Proven track record in enhancing team performance and customer satisfaction through effective coaching and bilingual communication. Excel in leveraging Microsoft Office to drive project success.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Cultural Sector
Holguin, Banes
04.2012 - 05.2018
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Delegated work to staff, setting priorities and goals.

Optical Clinic

Public Health Department
Holguin, Banes
02.2004 - 11.2011
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Organized inventory of optical products such as frames, lenses, and accessories.
  • Prepared merchandise for purchase or rental.
  • Implemented infection control procedures for all optometric instruments and patient contact areas.
  • Computed purchases and received and processed cash or credit payment.
  • Provided customer service support over the phone or via email and live chat platform.

Education

Bachelor of Science - Science

Oscar Lucero Moya University
Holguin
06-2011

Skills

  • Customer Service experience for 11 years
  • Optical terminology
  • Ethics and confidentiality
  • Fashion sense
  • Bilingual (Spanish & English)
  • French first level
  • Computer (Microsoft and Excel)
  • Work in a team and make the goal

Timeline

Assistant Manager

Cultural Sector
04.2012 - 05.2018

Optical Clinic

Public Health Department
02.2004 - 11.2011

Bachelor of Science - Science

Oscar Lucero Moya University
Dayleris Velazquez