Summary
Overview
Work History
Education
Skills
Certification
Awards
Additional Information
Timeline
Generic

Jan Gainer

Ozark,AL

Summary

Knowledgeable Management with solid background overseeing store operations and maintaining security. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Key Holder/Assistant Manager

Dunhams Sports
10.2024 - Current
  • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues
  • Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
  • Trained new sales associates on company policies, procedures, and product knowledge to ensure consistent customer experience
  • Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
  • Collaborated with team members to achieve monthly sales targets and meet individual performance goals
  • Handled cash transactions accurately and efficiently while following proper cash handling procedures
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Cashier/training Team Lead

Walmart
01.2021 - 10.2024
  • Providing assistance to 50+ daily customers by responding to customer questions in an effective and efficient manner.
  • Count, organize, and balance the cash drawer; fill out the cashier slip; and make deposits while in the presence of a manager or supervisor.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Used POS system to enter orders, process payments and issue receipts.
  • Developed training programs to improve staff performance and customer service standards.

Assistant Manager

Cannon Oil
07.2016 - 02.2019
  • Delivered excellent customer service by greeting and assisting customers.
  • Stocked and restocked inventory when shipments were received.
  • Assisted with recruitment and training of new staff.
  • Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts.
  • Addressed customer inquiries and resolved complaints.

Cashier

Sam's Club
11.2014 - 09.2016
  • Received payments by cash, check, credit card, vouchers and automatic debits.
  • Issued receipts, refunds, credits, and change to customers.
  • Established or identified prices of goods, services or admission.

Manager

Ace Cash Express
05.2006 - 11.2015
  • Provided excellent customer service to every customer as they entered and left the store.
  • Completed customer transactions quickly and accurately.
  • Accurately counted and distributed customer change
  • Correctly prepared and filed documents.
  • Responded to customer's complaints and took appropriate action to resolve the problem while maintaining customer satisfaction.
  • Balanced Sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Oversaw POS operations and cash management to reduce errors.
  • Built loyal customer base by delivering excellent service.

Assistant Manager

Family Dollar
12.2001 - 05.2006
  • Provided excellent customer service to every customer as they entered and left the store.
  • Completed customer transactions quickly and accurately.
  • Accurately counted and distributed customer change.
  • Correctly prepared bank deposits and balanced the safe.
  • Correctly prepared and filed documents.
  • Responded to customer's complaints and took appropriate action to resolve the problem while maintaining customer satisfaction.

Education

High school diploma -

Skills

  • Strategic planning
  • Customer support - Customer support experience (More than 20 years)
  • Management/ Customer Service (10 years)
  • HVAC
  • Microsoft Office
  • Retail sales - Retail sales experience (More than 20 years)
  • Staff training
  • Managing teams in a customer support role - Largest customer support team managed (11-15 team members)
  • Managing food service teams - Largest food service team managed (11-15 team members)

Certification

  • Certified Notary Public
  • March 2022 to March 2026
  • Documented transactions in notary public record book to maintain permanent records.
  • Asked signers about validity of information contained in documents.
  • Reviewed documents and personal identifying paperwork for each person.
  • Driver's License
  • Barbering License
  • Cosmetology License

Awards

Wal-Mart associate of the month, January 2023, An impeccable work performance record and also a high degree of emotional intelligence., High level of performance, good teamwork and interpersonal skills, and an ability to make team look up to me., Dedicated and hardworking, clear vision and leadership, Wal-Mart associate of the month, July 2022, An impeccable work performance record and also a high degree of emotional intelligence., High level of performance, good teamwork and interpersonal skills, and an ability to make team look up to me.

Additional Information

  • AREAS OF EXPERTISE
  • Customer satisfaction
  • Interpret customer feedback
  • Cash handling
  • Managing Customer
  • Data Customer service
  • Listening to customers
  • Managing expectations
  • Telephone Etiquette
  • Email handling
  • Resolving problems
  • PERSONAL SKILLS
  • Excellent communicator
  • Good problem solver
  • Attention to detail
  • Team player

Timeline

Key Holder/Assistant Manager

Dunhams Sports
10.2024 - Current

Cashier/training Team Lead

Walmart
01.2021 - 10.2024

Assistant Manager

Cannon Oil
07.2016 - 02.2019

Cashier

Sam's Club
11.2014 - 09.2016

Manager

Ace Cash Express
05.2006 - 11.2015

Assistant Manager

Family Dollar
12.2001 - 05.2006

High school diploma -

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