Brittana Turner
Saint Petersburg,USA
Summary
Results-driven professional focused on delivering exceptional customer support. Proven ability to effectively manage concerns and resolve conflicts, maximizing customer satisfaction. Strong background in customer relations and communication. Quickly adapts to new tasks. Outgoing with a unique ability to relate to diverse clients, leading to successful closure of high-dollar sales.
Overview
7
7
years of professional experience
Work History
Key Holder/Assistant Manager
Malone's Steakhouse
12.2017 - 02.2024
- Able to step up and fulfill the role of a manager when needed
- Professionally handled guest complaints
- Maintain contact with the kitchen staff, servers/cocktails, bartenders, host, and guests to ensure that dining details are handled
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Receptionist
Kentucky Dermatology
09.2020 - 02.2021
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Obtained medical histories from patients and verified patient information. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Update appointment calendars and schedule appointments
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
Bartender
Malone's Steakhouse
06.2023 - 02.2024
- Operate cash drawer to accept payments for food, beverages, and gift card sales
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintain a balance of making drinks for the server-well for guests sitting at tables while still being able to make drinks/take orders/wash dishes and stock liquor for the bar-top guests
- Creatively produce cocktails for guests who want something different than what the menu may offer
- Providing knowledge of the store's alcohol
Cocktail Waitress
Malone's Steakhouse
05.2021 - 06.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs, to promptly respond to complaints, or mostly to make conversation
- Perform marketing and advertising services
- Stocking the floor with plates, glasses, togo boxes and bags, etc throughout the shift even when busy
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintain contact with the kitchen staff, management, bartenders, host, and guests to ensure that dining details are handled properly and guest's concerns are addressed
Server Assistant
Malone's Steakhouse
05.2019 - 05.2021
- Pre-bussing to maintain cleanliness at all tables to ensure guest comfort
- Refilling drinks and bringing boxes when needed to help the server focus on other customer needs
- Maintain contact with the servers/cocktails to address their needs for their tables
Carside To-Go Specialist
Malone's Steakhouse
07.2018 - 05.2019
- Take and prepare to-go orders
- Answer telephone calls and respond to inquiries or transfer calls
- Operate cash drawer to accept payments for food, beverages and gift card sales
Hostess
Malone's Steakhouse
12.2017 - 07.2018
- Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfer calls
- Plan parties or other special events and services
Sever
Stillwaters Tavern
04.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep the dining room and work areas clean.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
Education
Associates in Arts Degree - Business
Bluegrass Community and Technical College
Lexington, KY12.2023
Skills
- Health codes compliance
- Basic accounting
- Time management
- Sales/Marketing
- Public speaking
- Customer service
- Leadership
- Hospitality
- Communication skills
- Training & development
- Microsoft Office
- Organizational skills
Accomplishments
Recognized for my exceptional hard work and positive attitude during my 7 years at BHG I was rewarded by being ranked and placed amongst my peers in the "Top 10". These were the top 10 people to be nominated during peer evaluations to be known as "the best of the best", and I was graciously one of them.
Timeline
Sever
Stillwaters Tavern
04.2024 - Current
Bartender
Malone's Steakhouse
06.2023 - 02.2024
Cocktail Waitress
Malone's Steakhouse
05.2021 - 06.2023
Receptionist
Kentucky Dermatology
09.2020 - 02.2021
Server Assistant
Malone's Steakhouse
05.2019 - 05.2021
Carside To-Go Specialist
Malone's Steakhouse
07.2018 - 05.2019
Key Holder/Assistant Manager
Malone's Steakhouse
12.2017 - 02.2024
Hostess
Malone's Steakhouse
12.2017 - 07.2018
Associates in Arts Degree - Business
Bluegrass Community and Technical College
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