Daylin Doleo
Bronx,NY
Summary
Experienced customer service representative and medical receptionist skilled in delivering exceptional patient care and managing office operations. Demonstrated success in improving patient satisfaction and streamlining administrative processes. Authorized to work in the US for any employer, ready to contribute to a dynamic healthcare team.
Overview
12
12
years of professional experience
Work History
Outreach Agent Remote
RadNet
New York, NY
12.2024 - Current
- My work duties include ,
- Scheduling appointments for mammography services, ensuring optimal calendar management.
- Verified insurance information to facilitate patient access to services.
- Confirmed and modified demonstration appointments to accommodate patient needs.
PSR - Patient Service Representative
Lenox Hill Radiology
Manhattan, NY
08.2023 - 12.2024
- Checking in patients
- Verifying insurance information
- Confirmation
- Scheduling appointments
Medical Receptionist
STAND UP MRI
Bronx, NY
09.2020 - 07.2023
- Verified patient information for accuracy during check-in processes. Efficiently scheduled, rescheduled, and confirmed appointments. Obtained prior authorization and managed billing operations. Addressed inquiries and provided assistance through phone calls. Coordinated transportation arrangements to enhance patient convenience. Corrected and signed medical reports to ensure compliance standards. Secured medical clearance for patients before procedures. Processed billing records and scanned paperwork for documentation.
Sales representative/ Receptionist
Macy's
Parkchester
05.2013 - 06.2020
- Sales representative/ sales associate
- Receptionist
Education
High school diploma - undefined
Washington Irving High School
01.2011
Skills
- Professional communication skills
- Verification of insurance claims
- Proficient in Epic systems
- Organizational effectiveness
- Microsoft Office applications mastery
- Understanding of medical terminology and billing practices
- Patient care management
- ICD-10 proficiency
- Time efficiency
- Advanced Excel capabilities
- Windows software familiarity
- CPT coding knowledge
- Medical imaging operations
- Word processing skills
- EMR system utilization
- Experience in medical office settings
- Expertise in medical billing processes
- Care plan formulation
- ICD-10
Languages
Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Outreach Agent Remote
RadNet
12.2024 - Current
PSR - Patient Service Representative
Lenox Hill Radiology
08.2023 - 12.2024
Medical Receptionist
STAND UP MRI
09.2020 - 07.2023
Sales representative/ Receptionist
Macy's
05.2013 - 06.2020
High school diploma - undefined
Washington Irving High School