Summary
Overview
Work History
Education
Skills
Timeline
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Daylin Sellers

Ivins,UT

Summary

Diligent loan officer bringing eight years of financial aid and support to assist in furthering organizational mission. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests.

Overview

9
9
years of professional experience

Work History

Airbnb Host

Airbnb
North Las Vegas, NV
11.2021 - Current
  • Customized home in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Optimized guest experience by inspecting property prior to guest stays, coordinating repairs, and upgrades.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Earned five-star reviews from each guest that visited my home.

Bank Officer

Mountain America Credit Union
Saint George , UT
02.2020 - 10.2021
  • Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
  • Guided customers toward upward credit mobility through good financial choices.
  • Cold-called potential clients to discuss available financial products and services.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

Branch Banking Relationship Officer

Elevations Credit Union
Fort Collins, CO
01.2018 - 11.2019
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Tracked and managed new leads and followed up on referral business.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Performed daily maintenance of loan applicant database.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.

Loan Officer

Wells Fargo
Loveland, CO
12.2015 - 01.2018
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.

Bank Teller

Wells Fargo
Loveland, CO
06.2014 - 12.2015
  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Maintained confidentiality of bank records and client information.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Education

High School Diploma -

Yucaipa High School
Yucaipa, CA
05.2010

Some College (No Degree) -

Crafton Hills College
Yucaipa, CA

Skills

  • Financial Services
  • Goal Setting and Tracking
  • Loan Applications
  • Customer Relationship Building
  • Problem-Solving
  • Account Maintenance
  • Sales Goals

Timeline

Airbnb Host

Airbnb
11.2021 - Current

Bank Officer

Mountain America Credit Union
02.2020 - 10.2021

Branch Banking Relationship Officer

Elevations Credit Union
01.2018 - 11.2019

Loan Officer

Wells Fargo
12.2015 - 01.2018

Bank Teller

Wells Fargo
06.2014 - 12.2015

High School Diploma -

Yucaipa High School

Some College (No Degree) -

Crafton Hills College

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Daylin Sellers