Daylynn Conley
Parma
Summary
Energetic and highly organized individual with knack for leadership and positive attitude. Possesses solid understanding of customer service principles and can efficiently manage inventory and staff scheduling. Committed to enhancing dining experience and driving operational excellence.
Overview
4
4
years of professional experience
Work History
Fast Food Manager
Steak N Shake
08.2021 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
Columbia High School
Columbia Station, OH05-2023
Associate of Arts - Psychology
Cuyahoga Community College
Cleveland, OH05-2025
Skills
- Health and safety regulations
- Operations management
- Food preparation
- Food safety compliance
- Customer engagement
- Complaint resolution
- Store maintenance
- Shift management
- Team management
- Adaptable
- Pre-shift walk-through
- Kitchen oversight
- Stable work history
- Money handling
- Problem-solving
Languages
Spanish
Elementary
Timeline
Fast Food Manager
Steak N Shake
08.2021 - Current
High School Diploma -
Columbia High School
Associate of Arts - Psychology
Cuyahoga Community College
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