Daymon Eriksen
Greenville ,SC
Summary
Accomplished Terminal Manager with a proven track record at Saia LTL Freight, enhancing safety and customer satisfaction through effective operations management and team supervision. Skilled in load planning and problem-solving, achieving optimal resource utilization and high performance levels. Demonstrates exceptional time management and attention to detail, driving continuous improvement and employee engagement.
Overview
11
11
years of professional experience
Work History
Terminal Manager
Saia LTL Freight
07.2023 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Ensured compliance with regulatory requirements by staying updated on industry standards, guidelines, and best practices.
- Established a culture of continuous improvement within the team, leading to enhanced performance levels across various functions.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
- Monitored employee performance and productivity.
- Tracked production and quality control systems to proactively identify deficiencies.
Terminal Manager
Saia LTL Freight
07.2020 - 07.2023
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Dock Supervisor
Saia LTL Freight
05.2015 - 07.2020
- Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
- Ensured timely shipments by closely monitoring loading and unloading processes.
- Promoted a positive work environment by fostering open communication and resolving conflicts promptly.
- Reported and established key performance metrics to monitor and meet company goals.
Lead Dock Worker
Saia LTL Freight
05.2013 - 05.2015
- Ensured compliance with industry regulations as well as internal company guidelines through diligent record keeping practices.
- Maintained a clean work environment by organizing tools, equipment, and supplies systematically throughout the facility.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Secured cargo using chains, load bars, wood blocks, and straps.
Hub Supervisor
UPS
05.2013 - 06.2014
- Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
- Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
- Motivated workers to exceptional performance through implementation of new strategies.
Education
University of North Alabama
Florence, AL05.2013
Northeast Mississippi Community College
Booneville, MS05.2011
High School Diploma -
Collierville High School
Collierville, TN05.2009
Skills
- Safety
- Operations Management
- Team Supervision
- Load Planning
- Delegation
- Dispatch
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Forklift Operation
Timeline
Terminal Manager
Saia LTL Freight
07.2023 - Current
Terminal Manager
Saia LTL Freight
07.2020 - 07.2023
Dock Supervisor
Saia LTL Freight
05.2015 - 07.2020
Lead Dock Worker
Saia LTL Freight
05.2013 - 05.2015
Hub Supervisor
UPS
05.2013 - 06.2014
University of North Alabama
Northeast Mississippi Community College
High School Diploma -
Collierville High School
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