Dayna Ciarlone
Waterbury
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Recent graduate with foundational knowledge in Phlebotomy and hands-on experience gained through classroom venipuncture and an externship. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Hardworking and passionate job seeker with strong entry level Phlebotomy skills. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home Care Provider
Self Employed Web
Waterbury, CT
09.2022 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans based on individual client needs and preferences.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Coordinated transportation for medical appointments and community activities.
- Fostered strong relationships with clients, enhancing overall quality of life.
Medical Office Manager
Peter Zdankiewicz, M.D.
Southbury, CT
06.2012 - 05.2022
- Oversaw daily operations of medical office, ensuring compliance with healthcare regulations.
- Implemented electronic health record (EHR) system, enhancing data accuracy and accessibility.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Optimized inventory management to ensure essential medical supplies were always available.
Front Desk Medical Receptionist
Peter Zdankiewicz, M.D.
Southbury, CT
09.2008 - 05.2012
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Trained new staff on front desk protocols, enhancing team efficiency and service quality.
- Developed improved filing system for patient records, increasing retrieval speed and accuracy.
- Checked patient insurancee, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurancee verification tasks, expediting the billing process for both patients and providers.
- Obtained payments from patients and scanned identification and insurancee cards.
Medical Assistant
Noss
Waterbury, CT
09.2000 - 05.2009
- Assisted in clinical procedures, maintaining high standards of safety and sanitation.
- Oversaw inventory management, ensuring timely supply replenishment for uninterrupted operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Education
Certified Phlebotomy Technician - Health
Naugatuck Valley Community College
Waterbury, CT06-2026
High School Diploma -
Nonnewaug
Woodbury, CT06-1989
Skills
- Verify Patent through Requisition
- Insurance Verification
- Patient Preparation
- Routine Blood Collections
- Processing
- Venipuncture
- Capillary puncture
- Butterfly sticks
- Order of Draw
- Registering of Patients
Certification
Certified Phlebotomy Technician by the NHA
BLS, CPR & AED
HIPAA Privacy
OSHA Safety, Bloodborne Pathogens
Timeline
Home Care Provider
Self Employed Web
09.2022 - Current
Medical Office Manager
Peter Zdankiewicz, M.D.
06.2012 - 05.2022
Front Desk Medical Receptionist
Peter Zdankiewicz, M.D.
09.2008 - 05.2012
Medical Assistant
Noss
09.2000 - 05.2009
Certified Phlebotomy Technician - Health
Naugatuck Valley Community College
High School Diploma -
Nonnewaug