Chinwe Okafor
Rockwall,TX
Summary
I’m well-qualified and proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Home Care Provider
Helping Restore Ability
Mansfield, TX
02.2021 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Learned and implemented hygiene protocols to maintain a clean environment.
- Supported medication management, ensuring timely administration as directed by healthcare professionals.
- Monitored client well-being, reporting changes to family members and healthcare providers.
- Adapted to diverse client situations, demonstrating flexibility in caregiving approaches.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
HR Assistant
Bradley Contracting
Dallas, TX
01.2025 - 06.2025
- Assisted in recruitment processes by scheduling interviews and coordinating candidate communication
- Maintained employee records and ensured compliance with company policies and regulations
- Supported onboarding procedures, facilitating new hire orientation sessions
- Processed payroll data, ensuring accuracy and timely submission to finance department
- Collaborated with team members to streamline HR processes and improve efficiency
- Responded to employee inquiries regarding benefits, policies, and procedures
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
CSR-Finance Department
ADF Resources
Grand Prairie, TX
05.2022 - 01.2024
- Resolved customer inquiries through phone and email communications.
- Utilized CRM software to track customer interactions and maintain records.
- Collaborated with team members to enhance service delivery standards.
- Provided product knowledge support, ensuring accurate information dissemination.
- Conducted follow-ups to ensure customer satisfaction and loyalty retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Agent
Dallas Texas Consultants
Dallas, TX
12.2020 - 04.2022
- Conducted product demonstrations to educate clients on features and benefits.
- Built rapport with customers to understand needs and recommend solutions.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
- Provided timely follow-ups on inquiries to ensure customer engagement and retention.
- Mentored new sales agents on best practices and effective communication techniques.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Public Health
University of North Texas
Denton, TXSkills
High sales techniques
Effective communication skills
Polite customer service excellence
Conflict resolution techniques
Payroll processing accuracy
Team collaboration practices
Professional relationship management
Fraud Prevention Management
Timeline
HR Assistant
Bradley Contracting
01.2025 - 06.2025
CSR-Finance Department
ADF Resources
05.2022 - 01.2024
Home Care Provider
Helping Restore Ability
02.2021 - Current
Sales Agent
Dallas Texas Consultants
12.2020 - 04.2022
Public Health
University of North Texas