Salesforcecom
Dayna Remmel Latham
Achiever - Activator - Woo - Arranger - Competition
New London,MN
Summary
Dynamic and decisive leader with excellent planning and problem-solving abilities. 10 + years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Training and Outreach Manager
Ridgewater College
Willmar, MN
2015 - Current
- Developed and nurtured relationships with industry professionals to enhance community awareness and promote training programs.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Supervised multiple projects from start through delivery of training.
- Assessed program effectiveness and implemented improvements to increase quality of instruction.
- Used Salesforce.com CRM to maintain detailed contact logs and account records.
- Met and exceeded sales goals, generating $200,000 in revenue in 2020.
Education and Employment Advisor
Ridgewater College
Willmar, MN
2014 - 2015
- Partnered with stakeholders to identify and address rural IT workforce needs.
- Collected and analyzed data to monitor student outcomes and identify and address strategies to assist with student success.
- Instructed 35 students in career development, job search and application strategies, resume writing and interview skills.
Accounts Executive
Westaff Employment Agency
Willmar & St Cloud, MN
2013 - 2014
- Built strategic relationships with key account personnel.
- Deepened customer relationships through strong attention to needs and knowledgeable service.
- Developed and executed account strategies to increase company sales by 10%.
KMS Area Early Childhood Coordinator
Southwest Initiaitve Foundation - Contract
Hutchinson, MN
2008 - 2012
- Strengthened community engagement strategies to boost program outreach across KMS School District.
- Funded early childhood initiatives by cultivating strong partnerships and stakeholder relationships.
- Planned and organized special events, solicited corporate sponsorships to set up $60,000 in matching gift donations and financial targets.
Early Childhood Coordinator
Greater MN Family Services
Willmar, MN
2011 - 2012
- Strengthened community engagement strategies to boost program outreach across Minnesota.
- Developed, marketed and presented mental health services to counties, schools, agencies and individuals throughout the state.
- Collaborated with stakeholders to ensure quality services were delivered.
- Provided leadership, oversaw budget, hired and mentored well-qualified mental health professionals to promote program success.
Community Education Director
KMS Public Schools
Kerhoven, MN
2009 - 2012
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
Executive Director
Heartland Ranch, Inc
Benson, MN
2004 - 2008
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Career Corrections Agent
Minnesota Department Of Corrections
St. Paul, MN
2000 - 2004
- Supervised offenders and facilitated case planning and offender reintegration in the community.
- Served as a liaison to the community providing resources and training.
- Developed presentations and preventative programs to the schools, community and civic organizations.
- Prepared investigations, progress reports and testified in court.
Senior Corrections Agent
Stearns County
St. Cloud, MN
1994 - 2000
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Coordinated community and job placement resources.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Helped resolve probationer issues with housing, employment and healthcare.
- Completed reports on behalf of court and associated legal entities.
Correctional Officer II
Stearns County
St. Cloud, MN
1989 - 1994
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Booked new inmates into facility and processed inmates for release.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Dealt effectively with adverse persons and situations with an even temper, patience and self control.
Education
Bachelor of Arts - Criminal Justice
Saint Cloud State University
Saint Cloud, MN 01.1985 - 05.1989
Skills
Strong communicator
Analytical problem solver
Project management
Adaptability
Collaboration
Sales funnel development
Strategic account development
Account development
Sales expertise
Time management
Leadership
Active listener
Technology
Customer service
Public Speaking
Initiative
Report writing
Strong work ethic
Supervisory skills
Regulatory compliane
Motivational interviewing
Software
Microsoft Word
Canva
MacOS
Microsoft Excel
Microsoft Teams
Zoom
Microsoft Outlook
Google Suite
Timeline
Training and Outreach Manager
Ridgewater College
2015 - Current
Education and Employment Advisor
Ridgewater College
2014 - 2015
Accounts Executive
Westaff Employment Agency
2013 - 2014
Early Childhood Coordinator
Greater MN Family Services
2011 - 2012
KMS Area Early Childhood Coordinator
Southwest Initiaitve Foundation - Contract
2008 - 2012
Executive Director
Heartland Ranch, Inc
2004 - 2008
Bachelor of Arts - Criminal Justice
Saint Cloud State University
01.1985 - 05.1989
Community Education Director
KMS Public Schools
2009 - 2012
Career Corrections Agent
Minnesota Department Of Corrections
2000 - 2004
Senior Corrections Agent
Stearns County
1994 - 2000
Correctional Officer II
Stearns County
1989 - 1994