Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dayna Lee

Dayna Lee

Dallas,Texas

Summary

Dynamic professional with proven expertise in customer service and CCTV surveillance, honed at Goodwill and Cambridge Security INC. Excelled in enhancing customer satisfaction and safety, significantly reducing incidents through vigilant monitoring and problem-solving. Skilled in teamwork and detail-oriented tasks, adept at fostering positive environments and ensuring secure, efficient operations.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

13
13
years of professional experience

Work History

Retail Sales Associate

Goodwill
04.2023 - 12.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Security Officer

Cambridge Security INC
12.2011 - 03.2022

I secured the premises and personnel by patrolling the property; monitoring the cctv screens; inspecting buildings, equipment, and access points; permitting entry. As a security guard with three major car rental facilities, I inspected rented vehicles, verify proper paperwork and give clearances to entrance and exits.

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.

Education

Associate of Science -

Ultimate Medical Academy
Clearwater, FL
11-2025

Skills

  • Customer service
  • Report writing
  • Teamwork
  • Incident reporting
  • Problem-solving
  • CCTV surveillance
  • Customer assistance
  • Detail-oriented
  • Cash handling
  • CCTV monitoring
  • Customer engagement
  • Retail sales
  • Store opening and closing

Timeline

Retail Sales Associate

Goodwill
04.2023 - 12.2024

Security Officer

Cambridge Security INC
12.2011 - 03.2022

Associate of Science -

Ultimate Medical Academy
Dayna Lee