Dayna Lockwood
Brownsburg,IN
Summary
Results-driven Operations Manager with experience in staff management and record keeping. Known for resolving customer complaints effectively while enhancing service delivery and maintaining optimal satisfaction levels. Committed to fostering a supportive, compassionate, and communicative environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
End of Life Doula/ Hospice Volunteer
Brighton Hospice
Indianapolis, Indiana
01.2023 - Current
- Provided emotional support to patients and families during end-of-life transitions.
- Facilitated communication between patients, families, and medical staff.
- Maintained accurate records of volunteer services and patient interactions.
Operations Manager
Baby’s Restaurant
Indianapolis, Indiana
04.2019 - Current
- Coordinated inventory management to maintain stock levels and reduce waste.
- Developed training programs for new employees on operational procedures.
- Oversaw vendor relationships to negotiate favorable terms and quality supplies.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Manager
Ball & Biscuit
Indianapolis, Indiana
04.2017 - 07.2019
- Led daily operations to ensure efficient service and product delivery.
- Trained staff on customer service standards and operational procedures.
- Implemented inventory management practices for accurate stock levels.
Education
High School Diploma -
Coronado High School
Scottsdale, AZ01-1981
Science Education
Scottsdale Community College
Scottsdale, AZSkills
- Patient advocacy
- End-of-life planning
- Emotional support
- Communication skills
- Record keeping
- Managing staff
- Organization Skills
- Customer Service and Hospitality
Certification
- Certified End of Life Doula
- Certified Yoga Instructor
Timeline
End of Life Doula/ Hospice Volunteer
Brighton Hospice
01.2023 - Current
Operations Manager
Baby’s Restaurant
04.2019 - Current
Manager
Ball & Biscuit
04.2017 - 07.2019
High School Diploma -
Coronado High School
Science Education
Scottsdale Community College