Zoe Marquez

• Delivered compassionate care to dying clients and their circle of care, fostering a supportive environment during final moments.
• Facilitated creation of advanced directives to ensure clients' end-of-life wishes were documented.
• Recorded detailed end-of-life planning discussions, ensuring clear communication of clients' wishes and facilitating informed decision-making for families.
• Provided expertise as a VSED specialist to guide clients through voluntary stopping of eating and drinking.
• Created comprehensive funeral plans that honored clients' wishes and provided families with meaningful ways to celebrate their loved ones.
• Led end-of-life project planning initiatives to create supportive environments for clients and families.

• Reviewed and processed prior authorization requests for medical procedures, medications, and therapies to ensure compliance with insurance guidelines and facilitate approvals.
• Collaborated with healthcare providers, insurance companies, and patients to gather documentation for accurate and timely submission of prior authorization requests, promoting seamless communication.
• Conducted thorough research and analysis of insurance coverage and benefits to determine eligibility and facilitate approval of prior authorizations.
• Maintained accurate records and tracked submission deadlines while following up on pending prior authorization requests to ensure timely resolution and uphold service standards.

• Implemented and maintained an efficient electronic medical records system, ensuring accurate documentation and easy accessibility for healthcare providers.
• Managed release of patient records, collaborating with legal teams, insurance companies, and healthcare professionals to ensure compliance with privacy regulations.
• Developed and implemented protocols for the timely and accurate filing of medical records, resulting in improved efficiency and reduced retrieval time for physicians and nurses.
• Audited medical records to identify and rectify discrepancies or incomplete documentation, maintaining data integrity and compliance with regulatory standards.
• Processed requested FMLA forms and documents to assist physicians in managing patient leave.

Maintained accurate patient records and confidential medical information, utilizing electronic health record systems and ensuring compliance with privacy regulations such as HIPAA.

• Assisted medical professionals in managing patient appointments by scheduling and coordinating multiple calendars, which improved efficiency and reduced wait times.
• Coordinated communication between patients, healthcare providers, and insurance companies to ensure timely, accurate billing and claims processing.
• Provided exceptional customer service to patients by promptly responding to inquiries, resolving issues, and ensuring a positive and comfortable experience during their visit to the medical office.

• Oversaw daily operations of busy upscale restaurant, ensuring excellent service and high customer satisfaction.
• Collaborated with chef to create and update innovative menus that increased customer interest and drove repeat business.
• Developed and implemented staff training programs that enhanced employee performance and minimized turnover.
• Implemented cost-saving measures, resulting in a 10% reduction in overall expenses without compromising quality.

• Developed and implemented strategies to optimize store operations, resulting in a 10% increase in overall sales and a 15% reduction in operational costs.
• Revamped inventory management system, resulting in a 20% decrease in stockouts and a 30% increase in inventory turnover rate.
• Trained and supervised 80 employees to maintain high productivity and deliver exceptional customer service.
• Led cross-functional projects with marketing and merchandising teams to launch promotional campaigns and improve product visibility.

• Developed and implemented strategic sales strategies, increasing store revenue by 15% within one fiscal year.
• Implemented customer service training programs, improving customer satisfaction scores by 25% and enhancing repeat business.
• Led and motivated team of 25+ employees, fostering positive work environment and reducing staff turnover by 20%.
• Streamlined inventory management processes, reducing costs by 10% and improving product availability by implementing an automated tracking system.