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Dayna Prather
Customer Care/Revenue Accounts Specialist
Austin,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
35
35
years of professional experience
Work History
Household Manager/Volunteer/Small Business Owner
Family Manager
Austin, TX
05.2007 - Current
- Directed all aspects of household management to ensure smooth daily functioning and financial stability.
- Organized and coordinated family schedules to maximize quality time and efficiency.
- Developed and implemented streamlined inventory management and procurement systems to enhance resource allocation efficiency.
- Managed all aspects of a small crafting business, including product design, sales, and sourcing.
- Managed library resources and assisted with various curricular activities to promote educational development.
- Coordinated transportation schedules for children, implementing backup plans to address scheduling conflicts.
Patient Financial Services
Seton Healthcare Network
Austin, TX
05.2001 - 05.2007
- Managed the insurance follow-up and collections process for managed care accounts exceeding $30K.
- Maintain Net A/R over 90 days old at less than 15% of total portfolio.
- Perform ongoing monitoring of assigned accounts to ensure maximization of collection dollars.
- Conduct extensive and in-depth interaction with insurance companies, government entities, Managed Care personnel, and patients as required.
- Ensure that conditions of our Managed Care Contracts are met by Seton and by the payers involved.
- Reviewed accounts and prepared appeals for PPO payers, informing management of notable payer trends for strategic decision-making.
- Managed high-stress situations effectively by prioritizing tasks and maintaining focus. and multiple tasks simultaneously.
- Instructed new hires on various PC applications such as Microsoft Word, Excel, PowerPoint, SMS, SSI, DKD.
- Instructed new hires in collection procedures, Managed Care Contracts interpretation, and company policies.
- Maintain patient confidentiality and protect operations by keeping collection and account information HIPAA compliant.
Cash Control Representative
Accounting Alternatives
Austin, TX
11.2000 - 05.2001
- Managed patient lockbox operations and posted insurance payments to maintain financial accuracy and support revenue cycle management.
- Administered prepaid account management, facilitating efficient patient admissions and enhancing operational workflow.
- Executed precise payment postings, ensuring correct account assignment and comprehensive audit documentation.
- Facilitated team success by executing additional responsibilities that optimized operational efficiency.
Accounts Receivable Specialist/Collections
Pro Staff (Temp to Hire)
Austin, TX
09.2000 - 11.2000
- Monitored accounts receivable to ensure timely collections and reduce outstanding balances.
- Monitored accounts weekly and provided exception reports to the Director of Accounting.
- Managed the placement of problem accounts on credit hold.
- Set up A/R Portfolio and Company Contact information.
- Supported accounts payable operations.
- Created and updated Excel spreadsheets to track accounts receivable information.
A/R Analyst
K-force Staffing Agency
Austin, TX
05.2000 - 09.2000
- Work with internal and external customers to ensure accurate billing.
- Maintain A/R portfolio by monitoring and contacting accounts for payment and problem resolution.
- Analyze accounts for increasing cash based on monthly portfolio.
- Responsible for processing adjustments, credits, write-offs, bad debt, and refunds.
- Resolved all issues, including rental problems with missing equipment, breach of contract, and escalation of problem accounts, efficiently and timely.
Buyer/Dealer Team
Trilogy (Car Order)
Austin, TX
09.1999 - 05.2000
- Established strategic partnerships with dealerships in California to increase sales and marketing opportunities for Car Order Tech Start Up.
- Developed and implemented a comprehensive product features spreadsheet for the complete Volkswagen line used for training and mentoring of new hires.
- Responsible for negotiating the lowest prices on fleet sales.
- Audited all legal documents and invoices to ensure validity of documents required to sell or lease a vehicle in brokerage states.
- Act as a broker and ensure that customer's financial organizations would be willing to conduct business with Car Order.
- Verify customer loan information with internal liaison for Chase Manhattan Bank.
- Maintain and build rapport with external and internal customers.
- Mentor and train new buyers as needed.
Online Sales/Spare Parts
Dell Computer Corporation
Round Rock, TX
12.1997 - 09.1999
- Processed orders generated online and exceeded the average turnaround goals.
- Responsible for ensuring stock was adequate for incoming orders.
- Acted as a liaison between customers and manufacturing, sales, technical support, and financial services to resolve status, production, delivery, and billing inquiries.
- Expedited outstanding orders through field service.
- Monitored order status for customers and proactively made customers aware of any order delays.
- Checked account credibility before processing orders made with purchase orders.
- Expedited and substituted products for orders on hold so they could be fulfilled within the proper time frame.
- In order to maintain accurate customer databases, tied each part sold to the system's service tag number, and logged all customer calls.
- Cultivated strong relationships with customers to support service excellence.
- Developed new procedures to lower the amount of time needed to process customer orders, increasing customer satisfaction while lowering overhead costs.
- Trained new employees in customer service and sales skills, in addition to company policy and procedures.
- Worked in a very fast paced environment with little or no supervision.
Scott and White Health Plan Medical Collector
Scott and White Hospital
Temple, TX
10.1994 - 11.1997
- Processed and reviewed weekly invoices.
- Adjusted entries, processed refunds, created credit requests, bad debt write-offs and other debiting/crediting functions directly related to financial process of account maintenance.
- Managed over 4000 patient and insurance accounts monthly.
- Established a complete and systematic set of transactions to maintain account integrity.
- Processed refunds and issued credit requests to correct account discrepancies.
- Balanced and maintained up to date information on all patient accounts.
- Responded to internal and external account inquiries.
- Notified patients of all denied medical and dental claims, verified non-covered charges, and assisted patients with appeals to insurance.
- Logged all correspondence and contact with the patients and insurance providers.
- Sent accounts to collection agencies as needed.
- Charged off accounts to bankruptcy and bad debt.
- Qualified patient accounts for charity write-offs.
- Maintained patient confidence and protected operations by keeping collection and account information confidential.
Assistant Manager
Zales Corporation-Gordons Jewelers
Temple, TX
07.1993 - 10.1994
- Regularly increased store profitability by steadily increasing sales month over month.
- Supervised 6 employees and rated sales performance.
- Assisted in recruiting and training new employees.
- Maintained store appearance and a positive working environment.
- Conducted audits of store cash and processed deposits to the bank on time.
- Reviewed all accounts payable invoices and submitted requisitions to process payment.
- Assisted in sales training techniques.
Sales Associate
Kruger's Diamond Jewelers
Temple, TX
07.1991 - 07.1993
- Achieved monthly sales quota consistently.
- Developed strong relationships with customers.
- Finished Diamontology Courses and participated in several workshops on jewelry and merchandise.
- Advocated for in-house financing options.
- Facilitated special orders for customers to customize their jewelry selections. and personalized jewelry services.
Education
No Degree - Paralegal
Austin Community College
Austin, TX07-2007
No Degree - Computer Science, Business Management
Texas State Technical College
Waco, TX01-1992
Graduate - Accounting and Finance
Academy High School
Academy, TX01-1991
Skills
- Revenue Cycle Management
- Budget Management
- Client Billing Management
- Vendor Relationship Management
- Debt Recovery Strategies
- Cash Flow Management
- Contract Negotiation
- Transaction Oversight
- Conflict Resolution
- Financial Oversight
- Microsoft Office
- Staff mentoring
- Data Privacy Management
- Performance Reporting
Timeline
Household Manager/Volunteer/Small Business Owner
Family Manager
05.2007 - Current
Patient Financial Services
Seton Healthcare Network
05.2001 - 05.2007
Cash Control Representative
Accounting Alternatives
11.2000 - 05.2001
Accounts Receivable Specialist/Collections
Pro Staff (Temp to Hire)
09.2000 - 11.2000
A/R Analyst
K-force Staffing Agency
05.2000 - 09.2000
Buyer/Dealer Team
Trilogy (Car Order)
09.1999 - 05.2000
Online Sales/Spare Parts
Dell Computer Corporation
12.1997 - 09.1999
Scott and White Health Plan Medical Collector
Scott and White Hospital
10.1994 - 11.1997
Assistant Manager
Zales Corporation-Gordons Jewelers
07.1993 - 10.1994
Sales Associate
Kruger's Diamond Jewelers
07.1991 - 07.1993
Graduate - Accounting and Finance
Academy High School
No Degree - Computer Science, Business Management
Texas State Technical College
No Degree - Paralegal
Austin Community College