Dayna Ruggiero
Downingtown,PA
Summary
I have excellent customer service experience performing duties in busy settings such as being a server, working as a floor associate/cashier at American Eagle, checking patients into the hospital at Inspira Medical Center and also working as a medical assistant at Penn Medicine, Virtua and Jefferson. I have also assisted bariatric surgeons in minor procedures and am familiar with removing stitches. All of my jobs have focused on strong customer service and clerical skills making me very social, great at talking to people and handling any problems that may arise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Bryn Mawr Dermatology
Villanova, PA
09.2024 - Current
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Instructed patients on proper skincare techniques and provided education regarding skin diseases.
- Changed dressings on wounds to prevent infection and check for healing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Transcribed for providers and filled all medications through the pharmacy.
- Assisted providers in all procedures, biopsies, and surgeries and cosmetic procedures
- Properly labeled specimen containers that were sent to the lab for further testing.
- Relay lab results to the patient after they have been reviewed by the provider.
Medical Assistant
Main Line Health
Paoli, PA
10.2023 - 09.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Removed Breast tube after mastectomies.
- Removed chest tubes after surgeries
- Assisted in procedures such as core biopsy, fine needle aspiration, nipple smears, Seroma's, punch biopsy and port removals.
- Sent out any collected specimen to the lab based off of their insurance.
- Recorded all sent out specimens in designated laboratory book.
- Set up ultrasound machine for providers.
- Clean exam rooms/set up room after each patient.
- Set/clean up trays for all procedures.
- Draw up any numbing agent through a syringe that is instructed by provider for procedure
- Rotated daily between Breast cancer, Trauma and Thoracic departments.
Medical Assistant
Inspira Medical Center
Mullica Hill, NJ
06.2021 - 09.2024
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Administered continuous and 12-lead electrocardiogram monitoring, ABI testing, and holter monitors.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Assisted bariatric surgeons in minor procedures.
Medical Assistant
Kennedy Health
Washington Township, NJ
10.2019 - 06.2021
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted patients in preparation for examinations, including going over all information in patients chart, assessing and recording vital signs.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Checked patients in, collected and verified insurance information, compiled new patient forms and updated patient files.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Medical Assistant
Lourdes Primary Care
Cherry Hill, NJ
06.2017 - 10.2019
- Preformed all duties as a medical assistant which include:
- Read and recorded temperature, pulse, respiration, and blood pressure.
- Prepared patient rooms prior to their arrival.
- Collected urine and fecal samples.
- Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Administered immunizations and injections
- Preformed all EKG's
- Preformed clerical work
Medical Assistant
Penn Medicine
Philadelphia, PA
11.2015 - 06.2017
- Performed all medical assistant responsibilities and clerical duties in a specialty building that offers 6 departments within my floor.
- Rotated working in all 6 specialties everyday.
- These departments include Oncology, OB/GYN, Urology, Infertility, Family planning, and Maternal Fetal Medicine.
- I float between locations of Philadelphia, Cherry Hill, and Chestnut Hill.
- Rotated in the ATU lab hooking patients up for their nonstress tests.
- Perform venipuncture's and handle lab specimens
- Collected and ran routine tests such as urine dips, pregnancy tests and hemmocults.
- Set up and assist in all ultrasounds and recon information given from ultrasound technician
- Prep and assisted doctors in all procedures
- These procedures are as followed: Infertility-Intrauterine insemination, mock embryo transfers, sonohystograms, counsyl testing, and semen analysis. GYN: endometrial biopsies, pap smears, IUD insert and removals, std swabs, vulvar biopsies, and hysteroscopies. Urology: cystoscopies, and botox injections. Oncology: colposcopies and leep procedures. Family planning: dilation and evacuations.
Admissions Cerk/ Registration
Inspira Medical Center
Woodbury, NJ
11.2014 - 10 2015
- Update patient accounts and information on a daily basis.
- Manage incoming and outgoing calls.
- Check patients in at the front desk.
- Responsible for taking copays and processing insurance.
- Coordinate admission processes and prepare medical records.
- Handle and process confidential patient information.
- Rapidly assess whether life threatening criteria was present and take immediate action.
- Assist with transferring residents in and out of wheelchairs and adaptive equipment.
- Recognize and report abnormalities and/or changes in the patients' health status to the nursing staff.
- Organize, update and maintain over two hundred patient charts daily.
Customer Service, Cashier
American Eagle Outfitters
Deptford, NJ
06.2010 - 02.2013
- Managed all calls, incoming and outgoing,
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Stocked, replenished and rotated inventory regularly.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Assisted with purchases, locating items and signing up for rewards programs.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Operated cash register, collected payments and provided accurate change.
- Educated customers on special pricing opportunities and company offerings.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
Certified Clinical Medical Assistant
Rowan College at Gloucester County
2015
High School Diploma -
Clearview Regional Highschool
2011
Skills
- Calm and level-headed under duress
- Quick and efficient problem solver
- Reliable transportation
- Comfortable working in a fast paced environment
- Quick learner
Certification
Certified Clinical Medical Assistant.
CPR Certified.
EKG Certified.
HIPAA certified.
Timeline
Medical Assistant
Bryn Mawr Dermatology
09.2024 - Current
Medical Assistant
Main Line Health
10.2023 - 09.2024
Medical Assistant
Inspira Medical Center
06.2021 - 09.2024
Medical Assistant
Kennedy Health
10.2019 - 06.2021
Medical Assistant
Lourdes Primary Care
06.2017 - 10.2019
Medical Assistant
Penn Medicine
11.2015 - 06.2017
Admissions Cerk/ Registration
Inspira Medical Center
11.2014 - 10 2015
Customer Service, Cashier
American Eagle Outfitters
06.2010 - 02.2013
Certified Clinical Medical Assistant
Rowan College at Gloucester County
High School Diploma -
Clearview Regional Highschool
Certified Clinical Medical Assistant.
CPR Certified.
EKG Certified.
HIPAA certified.
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