Dayna Williams
Moncks Corner,SC
Summary
Proven leader with experience at Sonic, adept in enhancing customer satisfaction and streamlining operations. Excelled in staff training and development, fostering team motivation, and ensuring high-quality service. Demonstrated expertise in money handling and customer relations, achieving consistent sales growth. Skilled in creating a positive work environment and resolving issues efficiently.
Overview
4
4
years of professional experience
Work History
Associate Manager
Sonic
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Crew Member
McDonald's
04.2020 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Enhanced customer experiences by quickly addressing and resolving complaints.
Education
Bachelor of Science - Nursing
University of South Carolina - Aiken
Aiken, SC05.2027
Certified Nursing Assistant Program
Patch Career Institute
North Charleston, SC09.2024
High School Diploma -
Berkeley High School
Moncks Corner, SC05.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Light Housekeeping
- Supply Restocking
- Oral Hygiene
- Collecting vital signs
- Empathy and Compassionate Care
- Mobility Assistance
- Vital Sign Monitoring
Praise Team Ministry at Church
I met with young teenage females once a week to create dance routines to be performed during worship services.
Timeline
Associate Manager
Sonic
07.2021 - Current
Crew Member
McDonald's
04.2020 - 07.2021
Bachelor of Science - Nursing
University of South Carolina - Aiken
Certified Nursing Assistant Program
Patch Career Institute
High School Diploma -
Berkeley High School