Dayna Wilson
North Versailles,PA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Has experience in claims documentation. Detail-oriented Billing Analyst with 2 years of experience enforcing performance on client accounts. Reviews borrowing and payment history in light of other metrics predicting account performance to recommend and implement effective collections policy. Dedicated to service through maximizing returns.
Overview
9
9
years of professional experience
Work History
Operations Specialist
New York Life Insurance Co
09.2023 - Current
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Analyzed payment information and applied changes correct customer accounts.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maintained accurate records of customer payments.
- Managed and processed approximately 3-12 invoice checks daily to satisfy customer billing procedures
Concierge
Cameron Professional Services Group
04.2022 - 08.2022
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Followed up with over 50 notable applicants sourced via industry-specific pipelines, events and job fairs.
- Promptly corresponded with applicants and coordinated interviews.
Floor Salesman
Mehta Marketing
03.2022 - 04.2022
- Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
- Matched customers to products based on in-depth understanding of different business models and needs.
Grinder
Aerotek
02.2022 - 03.2022
- Assessed finished pieces for compliance with standards and removed defective items.
- Kept equipment in good working order by calibrating settings and performing minor maintenance.
- Completed deburring, buffing and polishing materials according to strict tolerances.
- Manually set up machinery, lathes, and grinders.
Delivery Driver
Amazon
06.2021 - 01.2022
- Completed over 150 on-time deliveries daily, by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Cashier/online Grocery Associate
Walmart
04.2016 - 05.2019
- Rewarded promotion and two raises
- Delegated manager tasks to complete
- Has held job for three years and counting
- Key holder, responsible for opening and closing department
- Successfully started up online grocery departments in two different Wal-Mart locations
- Managed and dispensed over 60 orders daily
- Used POS system to enter orders, process payments and issue receipts
Education
Bachelor of accounting - Accounting
Indiana University of Pennsylvania (IUP)
Indiana,Pa08.2023
Skills
- Proficient in Excel spreadsheets
- Payment posting
- Documentation and reporting
- Data Entry
- Accounts Receivable
- Claims review
- Month-end close
- Invoice Processing
Timeline
Operations Specialist
New York Life Insurance Co
09.2023 - Current
Concierge
Cameron Professional Services Group
04.2022 - 08.2022
Floor Salesman
Mehta Marketing
03.2022 - 04.2022
Grinder
Aerotek
02.2022 - 03.2022
Delivery Driver
Amazon
06.2021 - 01.2022
Cashier/online Grocery Associate
Walmart
04.2016 - 05.2019
Bachelor of accounting - Accounting
Indiana University of Pennsylvania (IUP)
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