Jessica Velasco-Guzman
Ontario,CA
Summary
Results-driven Billing known for high productivity and ability to complete tasks swiftly. Specialize in accurate invoice processing, financial record maintenance, and effective communication with clients to resolve billing issues. Excel in time management, problem-solving, and adaptability, ensuring seamless billing operations and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Billing Specialist
Pacific Gas and Electric
01.2025 - Current
- Completed eight weeks of initial intensive training for billing platforms, including BCS, CCB, OI systems
- Documented procedures for manual processes to enhance operational efficiency.
- Experience in working with multiple types of accounts such as Solar Energy, including Net Energy Metering (NEM) and Customer Choice Aggregation (CCA) billing, utility rates and tariffs.
- Assisted the Billing department with system migration and testing during the Go-Live transition.
- Ensure accurate billing for customers and account setup while maintaining compliance with company policies and regulatory standards.
- Reviewed and analyzed financial account data to ensure accurate invoicing and payment processing in compliance with internal controls, regulatory standards and established deadlines.
- Process and validate transactions, credits, and reimbursements to support timely and accurate payment cycles.
- Monitor account billing and payment activity to ensure all amounts are properly billed, posted and balanced.
- Investigated discrepancies in billing and payment records, resolving variances to ensure accuracy.
- Maintain detailed documentation and audit-ready records for every account and transaction worked.
- Utilize Excel and internal financial systems (BCS / CCB) to track invoices, payments, and reconciliations.
- Ensure incoming payments are recorded accurately and aligned with invoice data.
- Support Collections, Credit, Accounting and IT departments in functions to resolve open balances and aged items.
- Collaborated with billing, finance, and operations teams to enhance payment accuracy and streamline workflow.
- Identify trends in payment and billing data to report findings and recommendations with leadership.
- Understanding of performance metrics, while meeting APH and QA standards regularly.
- Participate in testing and Go-Live support for new financial systems, identifying gaps and efficiency improvements.
- Managed multiple priorities and deadlines in a high-volume, fast-paced environment.
- Communicate clearly with internal stakeholders regarding payment status, discrepancies, and resolutions.
- Maintained strong professional relationships across departments.
- Maintained compliance with updated financial policies, procedures, and system protocols.
Billing Specialist II
Southern California Edison
01.2020 - 12.2024
- Analyzed accounts and data to ensure delayed bills were invoiced in compliance following guidelines, and regulations.
- Promptly resolve billing issues following procedures for reimbursements to invoice customers.
- Ensure that incoming payments are processed and recorded accurately according to data.
- Make appropriate corrections on account information to invoice accordingly and timely.
- Reconciling account receivables to ensure all payments are accounted for and properly posted.
- Assisted in automating manual processes, positioning team for scalable operations.
- Enhance efficiency and address business challenges through data-driven approaches.
- Reported patterns identified during billing and data analysis, presenting clear recommendations.
- Participate in Pilot Testing for new systems, while providing feedback on efficiency and gaps.
- Collaboratively work with team members, peers, other leaders and IT department.
- Work specialty desks such as Collections, Credits and Rates.
- Built relationships with internal personnel across departments to enhance collaboration.
- Utilize and create Excel spreadsheets, and other reports to keep organization.
- Maintain and create detailed notes on every account worked for an accurate record-keeping.
- Facilitate remote collaboration with colleagues and partners, enhancing teamwork and results.
- Effectively communicate to peers or leaders about any important observations and findings.
- Escalate customer account issues when encountering setbacks.
- Supported team initiatives to foster growth and success.
- Proficiently complete multiple tasks while prioritizing deadlines.
- Scheduling and managing multiple calls and meetings developing strong time management skills.
- Experience in resolving issues while simultaneously balancing calls leading to developing problem-solving and balancing multiple tasks regularly.
- Observing and emphasizing opportunities to improve process flows across billing, system and product types.
- Consistently staying current with relevant technology, updated account protocols and research common company practices in billing.
- Specialized in customer choice aggregation for two years, focusing on optimizing client options.
- Reported patterns identified during billing and data analysis, presenting clear recommendations.
Customer Solutions Rep/Billing Specialist
Southern California Edison
07.2019 - 03.2020
- Analyzed accounts to address delayed bills promptly, ensuring compliance with company rules and regulations.
- Corrected account information to ensure accurate billing for customers.
- Bill customers using correct procedures and proper calculations required.
- Issue requests to the external field to obtain additional information required for billing.
- Developed clear communication skills for effectively handling customer inquiries and providing support via Microsoft Teams.
- Follow up and build relationships with internal personnel from other departments regarding issues or questions.
- Completed 12 weeks of End-to End training in multiple systems including: Itron Enterprise Edition, CSS and Green Screen(Computer Terminal), MS Access databases.
- Planned and structured spreadsheets to facilitate regular data access.
- Collaborated with peers and cross-functional teams to enhance project outcomes.
- Collaborated on initial Virtual Desktop development for department-wide launch, ensuring functionality and data accuracy.
- Conducted testing with multiple variables within the pilot environment developing further flexibility in the role.
- Validated system performance and user requirements to build and improve reporting and systems.
- Rapidly integrated to high-performing team promptly after initial training completion.
- Efficiently reach APH, Productivity metrics and QA standards of 100%.
Sales Advisor
Club Demonstration Services
01.2016 - 12.2019
- Analyze customer needs and preferences in order to make connections that translate into sales.
- Provided product samples, coupons, and informational brochures to effectively persuade customers towards purchases.
- Merchandised and promoted displays, issuing sales promotional materials to enhance customer engagement.
- Researched competitors' products and consumer interests to answer questions and deliver comprehensive information.
- Lead team of demonstrators to accommodate large crowds.
Visual Merchandising Lead
Target
01.2016 - 12.2016
- Utilized purchasing habit patterns to plan displays that increased sales conversions.
- Changed and rotated window displays and interior areas to align with inventory and promotional updates.
- Develop ideas or plans for merchandise displays and signage.
- Selected themes and colors for displays to enhance visual appeal.
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches and planograms.
- Followed planograms and discussed the implementation with clients or supervisors.
- Consulted with advertising and sales staff to select featured merchandise and optimize placement.
- Communicated with customers to support sales and delegate product knowledge to support customer experience.
- Managed and operated while coordinating with outside vendors.
- Analyze patterns in customers' purchasing habits.
Education
PURSING BACHELOR'S DEGREE - Business Management
Mount San Antonio College
Walnut, CA03-2026
HIGH SCHOOL DIPLOMA -
International Polytechnic High School
Pomona, CASkills
- Data Analysis
- Proficiency in technology
- Time Management
- Communication
- Detail Oriention
- Billing compliance
- Team collaboration
- Adaptable to challenges and changing priorities
- Meter Data Management Systems
- Net Metering Services
- CSS
- MS Access Data Bases
- SAP
- C4HANA
- PeopleSoft(HCM)
- BCS
- CCB
- OI
- ADHOC analysis
- Experience with Computer Terminals
- Systems Pilot Testing
- Accurate Data Entry skills
- Proficient in Microsoft Word
- Proficient in Powerpoint
- Proficient in Pages
- Proficient in Microsoft Teams
- Proficient in Virtual Desktops
- Proficient in Excel Spreadsheets
- Proficient in Typing
References
Southern California Edison
Artashes Martiryan (909) 980-7190
Sergio Ceballos (562) 453-9149
Pacific Gas and Electric
Christine Tinsley (909) 297-9488
Timeline
Billing Specialist
Pacific Gas and Electric
01.2025 - Current
Billing Specialist II
Southern California Edison
01.2020 - 12.2024
Customer Solutions Rep/Billing Specialist
Southern California Edison
07.2019 - 03.2020
Sales Advisor
Club Demonstration Services
01.2016 - 12.2019
Visual Merchandising Lead
Target
01.2016 - 12.2016
PURSING BACHELOR'S DEGREE - Business Management
Mount San Antonio College
HIGH SCHOOL DIPLOMA -
International Polytechnic High School