Bryanna Smith
Atlanta,GA
Summary
Detail-oriented Billing Specialist with expertise in invoice management and financial reporting. Proven ability to conduct audits and generate accurate financial reports, enhancing operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Dekalb County
Atlanta, USA
11.2025 - Current
- Processed payments received from customer service representatives, including cash, checks, and money orders.
- Conducted thorough audits of accounts to ensure accuracy and compliance with billing standards.
- Generated detailed reports on all payments made by customers, facilitating better financial tracking.
- Corrected and voided incorrect bills to maintain the integrity of the billing system.
Customer Service Representative
Dekalb County
Atlanta, USA
06.2024 - 11.2025
- Provided exceptional customer service by assisting clients with billing inquiries and new account services.
- Processed payments efficiently through various methods, including check, card, and cash transactions.
- Trained coworkers on operational procedures to ensure a consistent and high-quality customer experience.
Operations Manager
Theurgy Logistics
Houston, USA
10.2020 - 06.2024
- Managed hiring processes and trained staff to ensure operational efficiency at Theurgy Logistics.
- Oversaw dispatching, customer and vendor interactions, and trip reports to streamline logistics operations.
- Developed standard operating procedures (SOPs) and maintained accurate invoicing and payroll records.
Customer Account Representative
Internal Revenue Service
Chamblee, USA
11.2021 - 06.2022
- Amended tax returns and performed data entry to ensure accuracy and compliance.
- Verified documents and researched accounts to resolve customer inquiries effectively.
- Submitted daily reports and communicated results to customers, enhancing transparency and trust.
Education
Business Management -
Mercer University
Chamblee, GASkills
- Account Management
- Data Entry
- Typing
- Microsoft Office
- Customer Service
- Financial reporting
- Customer service
- Invoice management
- Team collaboration
- Data analysis
- Time management
- Invoice processing
- Payment posting
- Financial analysis
- Handling escalations
- Work prioritization
- Microsoft Office
Languages
English
Timeline
Billing Specialist
Dekalb County
11.2025 - Current
Customer Service Representative
Dekalb County
06.2024 - 11.2025
Customer Account Representative
Internal Revenue Service
11.2021 - 06.2022
Operations Manager
Theurgy Logistics
10.2020 - 06.2024
Business Management -
Mercer University