Dayna K. Reynolds
Lancaster,PA
Summary
Dedicated licensee offering a broad range of experience in the funeral industry. Possess strong communication skills for interacting compassionately with families, coupled with knowledge in embalming and restorative art. Exhibit proven leadership abilities, strong work ethic, and adaptability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Funeral Director and Embalmer
Etzweiler Funeral Home
York, PA
09.2025 - Current
- Coordinated funeral services and memorial events with families and community organizations.
- Prepared deceased individuals for viewing and burial, ensuring dignity and respect.
- Supervised staff during services, ensuring smooth operations and adherence to protocols.
Licensed Funeral Director and Embalmer
Spicer-Mullikin Funeral Homes
New Castle, DE
07.2022 - 09.2025
- Directed funeral services for a high volume, multi-location firm
- Supported team operations with an on-call, after-hour, and weekend schedule
- Provided support in accordance with religious and cultural practices
- Performed embalming procedures, and prepared bodies for viewing and burial
Licensed Funeral Director and Embalmer
Mountcastle Turch Funeral Home and Crematory
Dale City, VA
02.2022 - 06.2022
- Executed all facets of funeral directing and embalming
- Trained junior staff in best practices for care and service delivery
- Managed preparation and care of deceased individuals with respect and dignity
General Sales Cemetery Manager
Service Corporation International
Harrisonburg, VA
06.2020 - 07.2021
- Surpassed sales expectations and boosted sales production year-over-year
- Facilitated exceptional mentoring and professional growth for all location personnel
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
Pre-Planning Advisor
Service Corporation International
Charlottesville, VA
09.2018 - 06.2020
- Executed outreach initiatives and led educational seminars.
- Maintained comprehensive pre-need records for accurate tracking and reporting
- Assisted with company and state audits to uphold transparency and accountability
Licensed Funeral Director and Embalmer
Coffman Funeral Home and Crematory
Staunton, VA
11.2013 - 07.2018
- Executed funeral arrangements and embalmings aligned with federal, state, and company regulations
- Executed efficient management and upkeep of necessary records within specialized network systems
- Cultivated and sustained robust community relationships
Location Manager
Royston Funeral Home, Inc.
Marshall, VA
03.2015 - 05.2016
- Oversaw all aspects of funeral home operations, handling an average of 120 calls each year
- Developed and sustained electronic organizational system for client records and finances
- Amplified business volume within a diverse, competitive community
Funeral Service Intern
Monaghan Funeral Home and Cremation Services
Mechanicsville, VA
11.2011 - 11.2013
Aircraft Structural and Hydraulic Mechanic
United States Navy
Norfolk, VA
08.2006 - 07.2010
Education
Associate of Applied Science - Funeral Services
John Tyler Community College
Chester, VA01.2012
Skills
- Funeral service management
- Embalming procedures
- Pre-need arrangement and financing
- Regulatory compliance
- Crisis management
- Financial analysis
- Employee training
- MS word, excel, and outlook
Certification
- Pennsylvania Funeral Director Licensee
- Virginia Funeral Service Licensee
- Delaware Funeral Director
- Delaware Life Insurance - Limited Lines (Active)
- Virginia Life Insurance - Life Producer (Inactive)
Accomplishments
- Navy and Marine Corps Achievement Medal
- Phi Theta Kappa Honor Society
- Dean's List
- "Top Dog" Sales Manager of the Month
References
References available upon request.
Timeline
Licensed Funeral Director and Embalmer
Etzweiler Funeral Home
09.2025 - Current
Licensed Funeral Director and Embalmer
Spicer-Mullikin Funeral Homes
07.2022 - 09.2025
Licensed Funeral Director and Embalmer
Mountcastle Turch Funeral Home and Crematory
02.2022 - 06.2022
General Sales Cemetery Manager
Service Corporation International
06.2020 - 07.2021
Pre-Planning Advisor
Service Corporation International
09.2018 - 06.2020
Location Manager
Royston Funeral Home, Inc.
03.2015 - 05.2016
Licensed Funeral Director and Embalmer
Coffman Funeral Home and Crematory
11.2013 - 07.2018
Funeral Service Intern
Monaghan Funeral Home and Cremation Services
11.2011 - 11.2013
Aircraft Structural and Hydraulic Mechanic
United States Navy
08.2006 - 07.2010
Associate of Applied Science - Funeral Services
John Tyler Community College