Amanda Knoll
Licking,USA
Summary
Experienced Funeral Director and Embalmer with a Missouri license and ownership of a funeral home. Expertise in management, embalming, and coordinating funeral services, complemented by proficiency in Microsoft Office, Quickbooks, and FuneralTech. Builds strong relationships with clients and staff while effectively managing teams. Utilizes business acumen and sound judgment to achieve organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner, Funeral Director, Embalmer
Evans Funeral Home (Fox Funeral Home AK Mortuaries LLC)
Houston, MO
03.2022 - Current
- Managed business operations, overseeing finances, arranging funerals, conducting services, embalming, and coordinating removals and transportation, while leading a team of six and facilitating over 120 dispositions annually.
- Oversaw daily operations of funeral services and memorial events.
- Coordinated with families to plan and personalize memorial services.
- Managed staff scheduling and training for service delivery excellence.
Owner, Crematory Operator
Ozarks Memorial Crematory (Fox Funeral Home AK Mortuaries LLC)
Houston, MO
03.2022 - Current
- Managed finances and supervised staff while executing over 250 cremations annually, ensuring compassionate service and operational efficiency.
- Managed daily operations of a funeral and crematory service.
- Coordinated with families to plan memorial services and cremations.
- Oversaw compliance with state regulations and industry standards.
Owner, Funeral Director, Embalmer
Fox Funeral Home (Fox Funeral Home AK Mortuaries LLC)
Licking, MO
01.2018 - Current
- Managed finances, coordinated funeral arrangements, conducted services, embalmed, performed removals and transportation, and supervised six employees while securing prearrangements and overseeing 100+ dispositions annually.
- Managed daily operations of a full-service funeral home.
- Coordinated with families to plan personalized memorial services.
- Oversaw staff scheduling and training for seamless service delivery.
Location Manager
Desert Rose Heather Cremation & Burial (SCI Arizona)
Tucson, AZ
07.2016 - 01.2018
- Led team of three in high-volume cremation facility, addressing 750 calls annually with a focus on customer care.
- Coordinated logistics for cremation and burial services in a compassionate environment.
- Managed facility operations to ensure compliance with health and safety regulations.
- Supervised staff to deliver quality service and maintain client satisfaction.
- Received 2016 JD Power Award for excellence in customer satisfaction and loyalty program.
Location Manager
Melcher Mortuary Mission Chapel and Crematory and Funeraria Melcher Chapel of the Roses (SCI Arizona)
Mesa, AZ
04.2015 - 07.2016
- Earned SCI 2015 Phoenix Century Club award for Funeraria Melcher Chapel of the Roses, recognized as JD Powers-Top Achievement Funeral Home Location of the Year.
- Managed seven employees across two funeral homes, preparing monthly and yearly budgets that aligned with financial objectives.
- Honored with 2015 Mem Me Award as Movie Producer of the Year for Funeraria Melcher Chapel of the Roses.
Funeral Director
Mariposa Gardens Memorial Park and Funeral Care (SCI Arizona)
Mesa, AZ
11.2011 - 04.2015
- Counseled and coordinated at-need families during visitations, funeral services, and burial or cremation, ensuring compassionate support and guidance.
- Coordinated funeral services and memorial events for families at Mariposa Gardens.
- Guided families through grief support and funeral planning processes with care.
- Managed documentation and compliance for burial and cremation services efficiently.
- Recognized with SCI 2014 Phoenix Century Club for exceptional performance in catered reception sales, highlighting commitment to service excellence.
Embalmer
A.L. Moore-Grimshaw Mortuary (SCI Arizona Funeral Services)
Phoenix, AZ
06.2010 - 11.2011
- Executed embalming and preparation for viewings and memorial services, ensuring respectful presentation of deceased and comfort for grieving families.
- Conducted embalming procedures using industry-standard tools and techniques.
- Prepared remains for viewing and burial according to established protocols.
- Maintained cleanliness and organization of the embalming facility and equipment.
Embalmer
Heritage Funeral Chapels
Prescott and Peoria, AZ
03.2009 - 03.2010
- Embalmed deceased individuals and counseled families on funeral arrangements.
- Prepared and preserved remains following established protocols and safety standards.
- Collaborated with funeral directors to fulfill family requests and ensure compliance.
- Maintained equipment and tools for optimal functionality and cleanliness.
Intern Funeral Director
Wakelin Family Funeral Homes
Prescott, AZ
07.2008 - 03.2009
- Handled funeral services, delivered compassionate care for families, and supported embalming processes to uphold the deceased's dignity.
- Assisted families in arranging funeral services and memorial events.
- Prepared and maintained funeral home facilities for visitations and services.
- Supported staff with administrative tasks, including filing and record management.
Education
Bachelor of Science - Bereavement Studies
The New England Institute at Mount Ida College
Newton, MA05.2008
Bachelor of Arts - Criminal Justice
Grand View College
Des Moines, IA12.2005
Skills
- Funeral service management
- Embalming techniques
- Regulatory compliance
- Service planning
- Client management
- Financial management
- Financial strategy
- Budget administration
- Business management
- Operations management
- Administrative oversight
- HR management
- Hiring and staffing
- Staff oversight
- Personnel managementt
- Team development
- Business operations
- Business development
- Effective communication
- Written communication
- Attention to detail
- Problem solving
- Compassionate support
- Customer relations
- Relationship building
- HR management
- Financial strategy
- Employee development
- Budget administration
Certification
• Arizona, Embalmer, 2009
• Arizona, Funeral Director, 2011
• Iowa, Funeral Director/Embalmer, 2011
*Arizona and Iowa Licenses are inactive due to not practicing in that state, but are in good standing
• Arizona, Funeral Director, 2011
• Iowa, Funeral Director/Embalmer, 2011
*Arizona and Iowa Licenses are inactive due to not practicing in that state, but are in good standing
Timeline
Owner, Funeral Director, Embalmer
Evans Funeral Home (Fox Funeral Home AK Mortuaries LLC)
03.2022 - Current
Owner, Crematory Operator
Ozarks Memorial Crematory (Fox Funeral Home AK Mortuaries LLC)
03.2022 - Current
Owner, Funeral Director, Embalmer
Fox Funeral Home (Fox Funeral Home AK Mortuaries LLC)
01.2018 - Current
Location Manager
Desert Rose Heather Cremation & Burial (SCI Arizona)
07.2016 - 01.2018
Location Manager
Melcher Mortuary Mission Chapel and Crematory and Funeraria Melcher Chapel of the Roses (SCI Arizona)
04.2015 - 07.2016
Funeral Director
Mariposa Gardens Memorial Park and Funeral Care (SCI Arizona)
11.2011 - 04.2015
Embalmer
A.L. Moore-Grimshaw Mortuary (SCI Arizona Funeral Services)
06.2010 - 11.2011
Embalmer
Heritage Funeral Chapels
03.2009 - 03.2010
Intern Funeral Director
Wakelin Family Funeral Homes
07.2008 - 03.2009
Bachelor of Science - Bereavement Studies
The New England Institute at Mount Ida College
Bachelor of Arts - Criminal Justice
Grand View College