DAYNER RAMOS
Houston,TX
Summary
Customer Service Representative with a proven track record of maintaining professionalism, patience, and efficiency to enhance customer satisfaction and retention. Recognized for the ability to develop strong relationships and resolve complex issues, resulting in increased customer loyalty. Core competencies include effective communication, problem-solving, and a commitment to excellence in service delivery. Career aspirations involve leveraging expertise to drive team performance and contribute to organizational success.
Overview
10
10
years of professional experience
Work History
DRIVER
GELUBRA TRUCKING
HOUSTON, TX
09.2024 - 01.2025
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Maintained safe driving habits to protect property and general public on roadways.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
Warehouse Worker
Deka warehouse
Houston, TX
08.2023 - 09.2024
- Conducted pre-transport checks to ensure cargo compliance with regulations.
- Staged and sorted multiple types of products for loading.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Maintenance Technician
WORTHINGTON AT THE BELTWAY
Houston, TX
08.2022 - 08.2023
- Monitored inventory levels of replacement parts and supplies needed for repairs.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Worked closely with engineering team to develop innovative solutions for existing problems.
General Manager
TRAVELNET CUBA
Cuba City, CUBA
03.2015 - 05.2022
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - French Language And Literature
French Alliance of Cuba
CUBA09-2015
Bachelor of Science - Computer Science
IPVCE Maximo Gomez Baez
CUBA06-2009
Skills
- Order taking
- Excellent customer service skills
- Flexibility for learning
- Organization and Planning
- Empathy
- Interpersonal relationships
- Punctual and dependable
- Warehouse organization
- Leadership
- Capacity for adaptation
- Critical thinking
- Teamwork
Languages
Spanish
Native/ Bilingual
English
Elementary
French
Limited
Timeline
DRIVER
GELUBRA TRUCKING
09.2024 - 01.2025
Warehouse Worker
Deka warehouse
08.2023 - 09.2024
Maintenance Technician
WORTHINGTON AT THE BELTWAY
08.2022 - 08.2023
General Manager
TRAVELNET CUBA
03.2015 - 05.2022
Bachelor of Science - French Language And Literature
French Alliance of Cuba
Bachelor of Science - Computer Science
IPVCE Maximo Gomez Baez
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