Michael Wade

• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Followed all relevant traffic laws and safety regulations.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

• Built personal relationships with guests to promote positive experiences.
• Worked closely with management staff to create new and lucrative tours.
• Arranged for additional resources and personnel when needed to accommodate larger tour requests.
• Established positive relationships with tour members through fun and engaging conversation.
• Developed engaging and informative scripts, guiding tour members through attractions.
• Demonstrated superior professionalism while interacting with customers and vendors.

• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.

• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Negotiated prices, terms of sales and service agreements.
• Maintained current knowledge of evolving changes in marketplace.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Ran entire beer department

Ordered Product

Host Beer Tastings

Customer Service