DayQuan Gross
Rahway
Summary
Motivated customer focused professional with experience in support, communication and problem solving. Strong written communication skills, attention to detail, and the ability to handle multiple tasks while staying professional and accurate. Seeking an entry level live chat support role where i can help customers, resolve issues quickly and build on my technical and communication skills.
Overview
4
4
years of professional experience
Work History
Fedex
Support team
Carteret
02.2016 - 11.2019
- Assisted customers and team members with shipping, tracking and issue resolution in a fast paced environment.
- Communicated clearly by phone, chat or in person to solve problems quickly and professionally.
- Followed company procedures, handled sensitive information carefully and kept operation organized.
- Worked with a team to meet deadlines and maintain customer service quality.
Education
Cyber Security
NJIT / IronCircle Program
Online10-2025
Skills
- Problem solving
- Time management
- Customer service
- Multitasking
- Communication
- Computer literacy
- User/Account security
Timeline
Fedex
Support team
02.2016 - 11.2019
Cyber Security
NJIT / IronCircle Program