Dayquan M Jenkins
Port Chester
Summary
Dynamic Operations Manager with over 4 years of experience leading aviation services and ensuring regulatory compliance. Proven track record in operational turnarounds, successfully converting underperforming sites into profitable ventures by optimizing workflows and implementing strategic growth initiatives. Skilled in quality assurance and workforce safety training, with demonstrated capability to enhance employee engagement and cross-department collaboration and meet KPI’s. Prepared to bring unique operational insights and drive continued success to any organization.
Overview
11
11
years of professional experience
Work History
Operations Manager
FoxTrot Aviation Services LLC
United States
04.2022 - Current
- Managed aircraft service and facility operations at numerous private FBO and MRO locations, ensuring regulatory compliance, operational effectiveness, and exceptional service.
- Directed leadership strategies to align operational performance with financial targets using strategic staffing, optimized labor, and strict adherence to operational KPIs and FAA safety regulations.
- Led successful turnarounds of operations at two underperforming locations, transforming them into profitable businesses by improving workforce utilization, streamlining service workflows, and implementing focused revenue growth strategies.
- Managed quality assurance using the SafetyCulture platform and delivered workforce safety training through the Safety 101 program to ensure compliance, operational readiness, and risk mitigation.
- Developed and launched a new aircraft disinsection program for international travel in partnership with American Airlines, which became the first U.S. airline approved for the program, establishing our company as the first approved vendor.
- Worked as an American Airlines Cabin Appearance and Security Search Trainer.
- Supported the company’s national network by traveling across private and commercial aviation operations, working with maintenance and flight management teams to coordinate aircraft services for clients including JetBlue, American Airlines, NetJets, Embraer, Signature Aviation, and SkyWest.
- Led initiatives that promote employee engagement, leadership development, and cross-department collaboration as Vice President of the People’s Team Committee as the company continues to grow. Trained new hires and mentored operation managers on scope, policy’s, safety practices, and leadership.
Medical Assistant - Surgery
Westchester Medical Center, a member of WMCHealth
Valhalla, NY
07.2020 - 12.2022
- Provided comprehensive clinical and administrative support to surgeons, physicians, and multidisciplinary healthcare teams across multiple surgical specialties, including Colorectal Surgery, Burn Surgery, Plastic Surgery, Cardiology, and Gastroenterology.
- Assisted providers with patient examinations, minor procedures, wound care, and post-operative follow-up while maintaining the highest standards of patient safety and infection control.
- Prepared patients for pre-operative and post-operative visits by obtaining vital signs, documenting medical histories, reconciling medications, and updating electronic medical records (EMR).
- Coordinated surgical scheduling, specialist referrals, diagnostic testing, imaging, and follow-up appointments to ensure continuity of patient care.
- Educated patients on surgical preparation, recovery expectations, medication instructions, wound care, and lifestyle modifications based on provider recommendations.
- Prepared examination and procedure rooms, maintained sterile environments, sterilized instruments, and ensured all equipment was properly stocked and operational.
- Performed clinical duties including vital signs, EKGs, specimen collection, dressing changes, suture and staple removal, and other procedures within the Medical Assistant scope of practice.
- Accurately documented patient encounters, treatment plans, and provider orders in the electronic medical record while maintaining HIPAA compliance.
- Collaborated closely with surgeons, nurses, advanced practice providers, and ancillary departments to facilitate efficient patient flow in a high-volume academic medical center.
- Managed multiple priorities in a fast-paced outpatient surgical setting, delivering compassionate patient care while supporting providers across several specialty clinics.
Sports Center GM
Doral Arrowwood
Rye, NY
08.2019 - 07.2020
- Directed the daily operations of the resort's Sports Center, including the fitness center, indoor and outdoor swimming pools, tennis courts, racquetball courts, squash courts, and recreational facilities.
- Led, trained, and supervised a team of front desk associates, fitness attendants, lifeguards, and recreation staff, ensuring exceptional guest service and operational efficiency.
- Managed employee recruitment, onboarding, scheduling, payroll, performance evaluations, and ongoing staff development.
- Drove membership sales by conducting facility tours, promoting membership packages, building relationships with prospective members, and achieving monthly sales and retention goals.
- Developed and implemented marketing initiatives, promotions, and community outreach programs to increase memberships, guest participation, and overall facility utilization.
- Coordinated recreational programming, private lessons, tournaments, youth activities, group fitness classes, corporate wellness programs, and special events.
- Collaborated with hotel leadership, conference services, golf operations, and banquet teams to deliver exceptional experiences for resort guests, corporate groups, and special events.
- Managed departmental budgets, monitored labor costs, maintained inventory, and procured equipment and supplies while ensuring cost-effective operations.
- Conducted routine inspections to ensure recreational facilities and equipment met luxury resort standards, safety regulations, and preventive maintenance schedules.
- Resolved guest concerns promptly and professionally, fostering high levels of guest satisfaction, member retention, and repeat business.
- Ensured compliance with OSHA regulations, pool safety requirements, emergency response procedures, and resort operating policies.
- Analyzed operational and sales performance metrics, including membership growth, guest satisfaction, revenue, and facility usage, to identify opportunities for continuous improvement.
Aquatics
Chelsea Piers Fitness
New York
08.2015 - 08.2019
- Oversaw the daily operations of the aquatics department within a premier 150,000-square-foot luxury fitness club, ensuring a safe, clean, and welcoming environment for members and guests.
- Supervised, coached, and developed a team of lifeguards, swim instructors, and aquatics staff, conducting onboarding, training, scheduling, and performance evaluations.
- Managed daily pool operations, including lap swim schedules, private lessons, group classes, Masters Swim programming, and special aquatic events.
- Ensured compliance with all health department regulations, OSHA standards, American Red Cross lifeguarding protocols, and facility emergency action plans.
- Conducted regular safety audits, water quality inspections, and equipment checks to maintain operational excellence and regulatory compliance.
- Responded to member concerns, resolved service issues, and delivered a luxury-level customer experience that promoted member satisfaction and retention.
- Coordinated staffing schedules to ensure appropriate lifeguard coverage while effectively managing labor costs and departmental productivity.
- Assisted with membership sales and club tours by showcasing aquatics amenities, explaining swim programming, and promoting premium club memberships and personal training services.
- Collaborated with fitness managers, personal trainers, membership advisors, and club leadership to support club-wide events, wellness initiatives, and member engagement programs.
- Monitored departmental inventory, ordered aquatic supplies and safety equipment, and coordinated preventative maintenance to ensure uninterrupted operations.
- Maintained detailed records of incidents, certifications, inspections, and operational reports while ensuring all staff certifications remained current.
- Supported the planning and execution of youth swim programs, private instruction, aquatic fitness classes, and community events, contributing to increased program participation and member engagement.
Education
Sociology
Hunter College
01.2017
Liberal Arts and Sciences/Liberal Studies
Borough of Manhattan Community College
01.2015
Skills
- Financial Reporting
- Microsoft Office
- Training
- Multi-Site Operations Management
- Operational Efficiency Improvement
- Conflict Resolution
- Profit & Loss (P&L) Management
- Client Retention Strategies
- Contract Management
- Data Entry & Reporting
- Inventory Management
- Adaptability
- Communication
- Attention to detail
- Employee Retention & Engagement
- Customer Relationship Management
Timeline
Operations Manager
FoxTrot Aviation Services LLC
04.2022 - Current
Medical Assistant - Surgery
Westchester Medical Center, a member of WMCHealth
07.2020 - 12.2022
Sports Center GM
Doral Arrowwood
08.2019 - 07.2020
Aquatics
Chelsea Piers Fitness
08.2015 - 08.2019
Liberal Arts and Sciences/Liberal Studies
Borough of Manhattan Community College
Sociology
Hunter College