DayQuichies Martin
Dimondale,MI
Summary
Dedicated customer service representative with proven skills in problem-solving and effective communication. Committed to delivering exceptional client support while maintaining accurate records and processing claims efficiently.
Overview
10
10
years of professional experience
Work History
INSURANCECCustomer Service Representative
PROTOR FINANCIAL
Troy, MI
01.2024 - 08.2024
- Facilitated clients' understanding of policy inquiries and coverage options, enhancing customer satisfaction.
- Processed claims efficiently and maintained accurate records.
- Supported clients during policy renewals and updates, ensuring seamless transitions and continued coverage.
- Maintained knowledge of industry trends and regulatory changes.
- Welcomed customers and delivered prompt, courteous service, fostering a positive customer experience.
Call Center Representative
Citibank
Johnson City, Tennessee
09.2022 - 03.2023
- Assisted customers with account inquiries and transaction issues.
- Provided accurate information on financial products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions to enhance tracking and resolution of inquiries.
- Collaborated with team members to streamline service delivery processes.
- Followed up on unresolved customer issues to confirm resolution and enhance customer satisfaction.
INTAKE YOUTH SPECIALIST
Genesee County
Flint, Michigan
05.2014 - 02.2022
- Supported at-risk youth during crisis, fostering resilience and coping strategies.
- Collaborated with local organizations to streamline service delivery and address youth needs.
- Monitored youth progress through evaluations and feedback sessions, ensuring tailored support and accountability.
- Coordinated intake processes for new clients and managed documentation compliance.
- Conducted thorough assessments to determine client needs and service eligibility.
- Communicated effectively with clients to gather information and address inquiries.
Education
Associate of Science - Criminal Justice
Baker College
Flint, MI05-2020
Skills
- Customer relationship management
- Policy processing
- Claims handling
- Industry research
- Client onboarding
- Customer support
Timeline
INSURANCECCustomer Service Representative
PROTOR FINANCIAL
01.2024 - 08.2024
Call Center Representative
Citibank
09.2022 - 03.2023
INTAKE YOUTH SPECIALIST
Genesee County
05.2014 - 02.2022
Associate of Science - Criminal Justice
Baker College