Dayri Perez Perez
Woodbridge,VA
Summary
Dynamic Shipping Clerk with proven expertise at Amazon in logistics coordination and quality control. Recognized for streamlining workflows, enhancing operational efficiency, and leading cross-functional initiatives. Skilled in forklift operation and effective communication, driving team accountability and improving service consistency. Committed to fostering a collaborative work environment and achieving project milestones.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shipping Clerk
Amazon
Fredericksburg, VA
03.2024 - Current
- Operated warehouse equipment, including forklifts and pallet jacks, for efficient material handling.
- Coordinated shipping schedules with carriers to optimize delivery timelines.
- Streamlined processing workflows to enhance operational efficiency and reduce backlog.
- Led cross-functional initiatives to optimize resource allocation and improve task execution.
- Implemented best practices for quality control, resulting in enhanced service consistency.
- Monitored daily operations, providing real-time feedback to maintain productivity standards.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Developed standard operating procedures to improve compliance and operational effectiveness.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
Team Leader
Idemia
Chantilly, VA
04.2017 - 01.2026
- Led cross-functional teams to enhance operational efficiency and achieve project milestones.
- Developed training programs for staff, improving onboarding processes and team performance.
- Implemented quality control measures, ensuring compliance with industry standards and best practices.
- Analyzed workflow processes, identifying areas for improvement and driving strategic initiatives.
- Facilitated communication between departments to optimize resource allocation and project execution.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Quality Control Inspector
Lancaster Foods LLC
Jessup, MD
04.2015 - 09.2016
- Conducted thorough inspections of raw materials and finished products for quality compliance.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Implemented process improvements to enhance product consistency and minimize defects.
- Trained junior inspectors on best practices for quality assurance and inspection techniques.
- Led root cause analysis initiatives to address non-conformance in production processes effectively.
- Developed and updated quality control documentation to reflect changes in standards or procedures.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Crew Member
Wendys Fast Food
Bloomfield, NJ
10.2013 - 04.2015
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Operated kitchen equipment efficiently, ensuring food quality and safety standards were met consistently.
- Collaborated with team members to streamline order processing and improve service speed.
- Trained new crew members on operational procedures and best practices for customer engagement.
- Implemented best practices for food preparation, reducing errors and enhancing overall efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Department Manager
McDonald's Fast Food Restaurant
Newark, NJ
10.2011 - 10.2013
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented process improvements, enhancing efficiency in food preparation and service delivery.
- Managed inventory levels, optimizing supply chain operations to reduce costs.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Education
High School Diploma -
Colegio Parroquial Santa Cruz
Dominican Repubic06-2008
Skills
- Shipping and receiving
- Workplace cleanliness
- Shipping software
- Warehouse safety
- Safety and compliance
- Effective communication
- Time management
- Punctual and reliable
- Forklift operation
- Certified forklift driver
- US Driver's license
- Warehousing operations
- Inspection and quality control
- Heavy lifting
- Safety procedures
- Verbal and written communication
- Organization and prioritization
- Task prioritization
- Product knowledge
- Pallet jack use
- Microsoft office
- Problem-solving
- Quality control
- Materials handling
- Workflow planning
- Work order following
- Logistics coordination
Certification
- Forklift
- EPJ License
- PIT License
- GTDR certified
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shipping Clerk
Amazon
03.2024 - Current
Team Leader
Idemia
04.2017 - 01.2026
Quality Control Inspector
Lancaster Foods LLC
04.2015 - 09.2016
Crew Member
Wendys Fast Food
10.2013 - 04.2015
Department Manager
McDonald's Fast Food Restaurant
10.2011 - 10.2013
High School Diploma -
Colegio Parroquial Santa Cruz