Dayris Sanchez
Tampa,FL
Summary
Multi-talented Dental Assistant with over 3 years of of customer support experience. Handles administrative duties such as charting, records management and appointment setting proficiently. Very strong people skills to and a profound knowledge of the dental industry. Extensive experience with core programs like Open Dental. Significant experience in both the world of dental assistance and customer support positions.
Overview
3
3
years of professional experience
Work History
Dental Assistant
S.B. Kumar DDS
Tampa, FL
05.2023 - Current
- Checked with participants throughout procedures to help alleviate anxiety.
- Kept track of treatment information in patient records.
- Conducted dental cleanings and checked teeth for cracked fillings.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Documented patient records during procedures and added notes taken to treatment chart.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Set up rooms for specific procedures according to protocol requirements.
- Input data and commands into computer systems to adjust transmitters and receivers, specify scan sequences and photograph certain areas.
- Cleaned and polished removable appliances such as dentures and orthodontic retainers.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Educated patients on proper oral hygiene to promote oral health and disease prevention.
- Performed routine laboratory functions such as mixing alginate impressions or making study casts from stone models.
- Removed sutures, applied topical medications and monitored healing following surgical procedures.
- Maintained accurate records of dental treatments provided to each patient.
- Gave patients desensitizing agents to prepare for anesthetic administration.
- Completed basic and specialized dental procedures across diverse client base.
- Organized inventory supplies necessary for daily operations of the practice.
- Monitored expiration dates of drugs used in the office ensuring compliance with safety standards.
Customer Service Representative
24/7 Intouch Tampa
Tampa, FL
11.2020 - 04.2023
- Handled multiple phone lines simultaneously while providing courteous customer service.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Strengthened customer retention by offering discount options.
- Inspected returned items to identify damage or defects, documenting information in database.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Handled all incoming complaints from customers
- Assisted in the order-placement process
- Handled refunds and credit management for stores
- Provided assistance in services like refunds or item exchanges.
Education
Highschool Diploma & Dental Assisting Diploma - Dental Assisting
Concorde
Tampa, FL09-2023
Skills
- Bilingual
- Clinical Support
- Instrument Preparation
- Dental Hygiene
- Inventory Management
- Patient Education
- Equipment Sterilization
- Patient Services
- Complaint Handling
- Software Troubleshooting
- Account Updates
- Schedule Management
- Account Management
- Research and Due Diligence
- Proficient in all 'OFFICE 360" programs
- Data Entry Experience
- Excellent Spelling Skills
- Strong Listening Talents
- Great Eye for Detail
- Deadline Adherence
- Organizational Abilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dental Assistant
S.B. Kumar DDS
05.2023 - Current
Customer Service Representative
24/7 Intouch Tampa
11.2020 - 04.2023
Highschool Diploma & Dental Assisting Diploma - Dental Assisting
Concorde