Professional Summary
Overview
Work History
Education
Skills
Timeline

Daysha Denson

Blue Cross Blue Shield of Michigan
Detroit
4
years of professional experience

Detail-oriented Analyst with experience in healthcare operations, enrollment, billing, data analysis, system testing, and customer service.

Experienced with data analysis, statistical modeling, and business intelligence tools. Utilizes analytical skills to identify trends and provide actionable insights that support business decisions. Knowledge of data visualization techniques and effective communication ensures clear presentation of complex information to stakeholders.

Work History

Analyst

2 Years 10 Months
Blue Cross Blue Shield of Michigan | 10.2023 - Current
  • Analyze membership within inbound 834 file.
  • Resolved membership discrepancies to ensure accurate records and enhance member satisfaction.
  • Support Open Enrollment and 834 eligibility processing.
  • Perform quality reviews and data validation.
  • Create reports and improve business processes.
  • Created reports that identified trends, leading to improved business processes and informed decision-making.
  • Use CRM, MemberEdge, IBM, and Secured Services.
  • Participated in ENR testing groups and UAT, identifying defects and collaborating with developers to enhance system functionality.
  • Identify system errors and recommend enhancements before implementation.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Business Administrative Coordinator

1 Year 5 Months
Epitec – Blue Cross Blue Shield of Michigan | 04.2022 - 09.2023
  • Prepared and reviewed operational reports to ensure data accuracy and support decision-making.
  • Conducted BCBSM membership/payment training.
  • Maintained customer records and resolved inquiries to enhance customer satisfaction and retention.
  • Analyzed operational data and assisted delinquent accounts to improve collections and reduce outstanding balances.
  • Supported eMVP, eBilling, MTM, ID Card Mandate, Medicare Mismatch, Secured Services, and New2Blue projects.
  • Used CRM, Metavance, IBM, and Secured Services.

Education

High School Diploma

Southfield High School | Southfield, MI | 06-2011

Skills

Data Entry (85 WPM)
Data analysis
Healthcare Operations
Customer Service
MS Excel
Analytical thinking
Time management
Documentation and reporting
Team collaboration

Timeline

Analyst

Blue Cross Blue Shield of Michigan
10.2023 - CurrentRead More

Business Administrative Coordinator

Epitec – Blue Cross Blue Shield of Michigan
04.2022 - 09.2023Read More

Southfield High School

High School Diploma
Read More
Daysha Denson