Daysha Hall
Philadelphia,PA
Summary
Case Manager with extensive expertise in client service delivery, proficient in case management, team collaboration, and crisis intervention, and identifying community resources. Demonstrates strong skills in enhancing client onboarding and managing diverse caseloads, ensuring efficient communication and collaboration to meet client needs with high customer satisfaction. Dedicated to fostering a supportive environment through strong interpersonal skills and a commitment to professional growth.
Overview
18
18
years of professional experience
Work History
Client Coordinator
PearsonRavitz
Ardmore, PA
06.2021 - Current
- Enhance client onboarding, ensuring prompt responses and efficient communication.
- Oversee extensive client caseload, liaising with insurance for vital underwriting data.
- Facilitate underwriting by maintaining consistent dialogue with underwriters for timely approvals.
- Review and distribute policy documents electronically, ensuring accuracy and client satisfaction.
- Promoted to manage workload across departments, optimizing client service delivery.
- Coordinated between cross-functional teams to resolve client issues promptly, fostering teamwork and enhancing service delivery.
- Maintained comprehensive client records and documented interactions, ensuring accuracy and facilitating effective follow-ups.
Client Advocate
Maternity Care Coalition
02.2020 - 02.2021
- Managed caseloads for new and expecting mothers
- Created service plans, linked clients to resources
- Documented progress, maintained updated resource list
- Enhanced support networks through resource access
- Developed department's community resource guide
Elementary/Middle School Teacher/Teaching Assistant
Timothy Academy
Philadelphia, PA
06.2007 - 02.2020
- Implemented engaging lessons boosting participation
- Improved test scores through innovative methods
- Enhanced math skills and confidence in students
WorkReady Worksite Mentor (Seasonal)
Urban Affairs Coalition
Philadelphia, PA
06.2016 - 09.2018
- Supervised youth at various sites, ensuring safety and compliance, achieving zero incidents.
- Mentored participants, fostering growth and enhancing their professional development.
- Collaborated with teams to maintain a secure environment, boosting participant satisfaction.
- Traveled citywide to oversee program implementation, resolving issues promptly.
- Coordinated with businesses to provide job opportunities, strengthening community ties.
School-Based Behavioral Health Worker
Elwyn, Inc.
Philadelphia, PA
10.2008 - 04.2018
- Supported behavioral management for diverse children
- Facilitated activities enhancing adolescent growth
- Collaborated with educators for effective child support
Social Worker
Philadelphia Department of Human Services
Philadelphia, PA
03.2009 - 08.2010
- Managed case files with precision
- Conducted client visits to assess safety
- Collaborated with legal teams for outcomes
- Coordinated with agencies for child welfare
- Facilitated family reunification plans
Education
Bachelor’s Degree - Applied Psychology
The Pennsylvania State University
Reading, PASkills
- Resource Needs Assessment
- Community Resource Referral
- Customer Service
- Documenting Interactions
- Community Outreach
- Case Management
Timeline
Client Coordinator
PearsonRavitz
06.2021 - Current
Client Advocate
Maternity Care Coalition
02.2020 - 02.2021
WorkReady Worksite Mentor (Seasonal)
Urban Affairs Coalition
06.2016 - 09.2018
Social Worker
Philadelphia Department of Human Services
03.2009 - 08.2010
School-Based Behavioral Health Worker
Elwyn, Inc.
10.2008 - 04.2018
Elementary/Middle School Teacher/Teaching Assistant
Timothy Academy
06.2007 - 02.2020
Bachelor’s Degree - Applied Psychology
The Pennsylvania State University