Day'Shawn McClain
Little Rock,AR
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
10
10
years of professional experience
Work History
Transporter
Hawking Transport
04.2023 - 07.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Property Manager
Ac Rental
03.2018 - 05.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Chicken Catcher
Tyson Foods
04.2020 - 02.2022
- Helped maintain accurate records of caught birds through careful counting procedures.
- Supported farm management by reporting any issues related to chicken welfare or facility conditions promptly.
- Demonstrated adaptability when faced with unexpected challenges or changes within the poultry farm setting.
- Reduced time spent on catching chickens by adopting strategic approaches and team coordination.
Front Office Manager
Anointed Recovery
01.2018 - 04.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Warehouse Forklift Operator
FedEx
01.2015 - 03.2017
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Education
Bachelor of Science - Engineering (Pre-Engineering)
University of Phoenix
Tempe, AZ09.2019
Associate of Arts - Business
University of Phoenix
Tempe, AZ09.2016
Skills
- Forklift Operation
- Warehouse Organization
- Truck loading and unloading
- Shipping and receiving
- Effective Multitasking
- Customer Relations
- Customer Service
- Workflow Optimization
- Scheduling and calendar management
- Microsoft Office Suite
Timeline
Transporter
Hawking Transport
04.2023 - 07.2024
Chicken Catcher
Tyson Foods
04.2020 - 02.2022
Property Manager
Ac Rental
03.2018 - 05.2023
Front Office Manager
Anointed Recovery
01.2018 - 04.2023
Warehouse Forklift Operator
FedEx
01.2015 - 03.2017
Bachelor of Science - Engineering (Pre-Engineering)
University of Phoenix
Associate of Arts - Business
University of Phoenix
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