Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Timeline
Generic

Daysi Gonzalez

OXNARD,California

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shelter Client Advocate

Coalition For Family Harmony
01.2023 - Current
  • Answer a 24/7 crisis hotline
  • Educate clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
  • Facilitated outreach activities to build community awareness.
  • Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
  • Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.

Customer Service Associate

Floor And Decor
11.2021 - 05.2023
  • Greet and connect with customers in a helpful and courteous manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Process customers with checkout, refunds and exchanges.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier

Tacos Guero
09.2020 - 01.2021
  • Provided efficient and courteous services to customers.
  • Delivered service excellence through all points of contact.
  • Built and maintained positive working relationships with coworker.

Education

Associate of Arts - Sociology

Ventura College
Ventura, CA
05.2024

High School Diploma -

Pacifica High School
Oxnard, CA
08.2021

Skills

  • Client Relationship Building
  • Paperwork assistance
  • Telephone Etiquette
  • Assertiveness
  • Customer Service
  • Relationship Building
  • Client Advocacy
  • Crisis Intervention
  • Case Management
  • Client Intakes

Certification

  • Child Abuse & Neglect Mandated Reporter Training - May 01, 2023


  • 40 hours Domestic Violence Counselor Training - June 05, 2023


  • Reducing Secondary Traumatic Stress Training - June 12, 2023


  • Adult Mental Health First Aid USA Training - December 04, 2023


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Volunteer Experience

August 2018 - March 2021

Police Explorer

Santa Paula Police Explorer, Santa Paula, CA

  • Volunteer in events where we help organize law enforcement events
  • 100+ hours in volunteering
  • On hand hand training with officers/detectives
  • Completed a 2 week explorer academy

Timeline

Shelter Client Advocate

Coalition For Family Harmony
01.2023 - Current

Customer Service Associate

Floor And Decor
11.2021 - 05.2023

Cashier

Tacos Guero
09.2020 - 01.2021

Associate of Arts - Sociology

Ventura College

High School Diploma -

Pacifica High School

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Daysi Gonzalez