Sabrina Turner
Vinegar Bend
Summary
Dynamic Client Advocate with a proven track record at the Women’s Resource Center, excelling in client relationship building and effective communication. Skilled in tailoring advocacy strategies to meet diverse client needs, I consistently enhance service delivery and client satisfaction through strong problem-solving abilities and meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Client Advocate
Women’s Resource Center
09.2024 - Current
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Organized events such as webinars or training sessions that provided valuable information about products or services offered.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes for better results.
- Managed a diverse portfolio of clients, tailoring advocacy strategies to suit individual needs and preferences.
- Educated patients on available wellness services and guided each through process.
Waitress
Briquettes Steakhouse
08.2022 - Current
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Worship Leader
Mt. Pisgah UPC
07.2021 - Current
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Coordinated music and special vocals for worship services.
- Collaborated with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
- Maintained a comprehensive music library, ensuring all necessary sheet music, chord charts, and lyrics were readily available for rehearsals and services.
- Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
- Performed as versatile vocalist and instrumentalist to support inspirational worship services.
- Developed a vibrant volunteer worship team by providing ongoing mentorship, training, and support for team members.
- Cultivated a culture of prayer within the worship ministry by encouraging team members to pray together regularly and inviting congregants to participate in pre-service intercessory prayer gatherings.
Waitress
Bosun Joe's
08.2020 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Food Service Worker
The Coffee Pot
05.2021 - 07.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
Education
Psychology
University of Mobile
Mobile, AL05.2025
Associate of Arts -
Jones County Junior College
Ellisville, MS05.2022
High School Diploma -
Fruitdale High School
Fruitdale, AL05.2020
Skills
- Client relationship building
- Paperwork assistance
- Telephone etiquette
- Assertiveness
- Cross-functional teamwork
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Counseling techniques
- Relationship building
- Documentation skills
- Microsoft office
- Client needs assessments
- Client advocacy
- Task prioritization
- Self motivation
- Analytical thinking
- Interpersonal skills
Timeline
Client Advocate
Women’s Resource Center
09.2024 - Current
Waitress
Briquettes Steakhouse
08.2022 - Current
Worship Leader
Mt. Pisgah UPC
07.2021 - Current
Food Service Worker
The Coffee Pot
05.2021 - 07.2021
Waitress
Bosun Joe's
08.2020 - 05.2022
Psychology
University of Mobile
Associate of Arts -
Jones County Junior College
High School Diploma -
Fruitdale High School
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