Linda Richardson
Fouke,AR
Summary
Proven Client Advocate with a track record of enhancing customer satisfaction and building strong relationships at 1st Choice Pregnancy Resource Center. Skilled in problem-solving and exceptional communication, I consistently exceed client expectations, fostering loyalty and long-term connections. Expert in client needs assessments and data entry, my approach has significantly improved client experience and operational efficiency. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
14
14
years of professional experience
Work History
Client Advocate
1st Choice Pregnancy Resource Center
02.2022 - Current
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Educated patients on available wellness services and guided each through process.
- Maintained positive office environment using active listening and prompt problem solving.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Resolved complex issues, ensuring a positive customer experience and fostering long-term relationships.
- Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
- Facilitated outreach activities to build community awareness.
Remote Customer Service Representative
Arise Virtural Solutions
01.2011 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Bachelor of Science - Bible Study
Carolina University
Winston-Salem, NC12.2021
Skills
- Client Relationship Building
- Paperwork assistance
- Telephone Etiquette
- Strong Organization
- Time management expertise
- Exceptional communication
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Effective Communication
- Relationship Building
- Client Needs Assessments
- Client Advocacy
- Interpersonal Communication
- Life Skills Development
- Time management abilities
- Data Confidentiality
- Data Entry Software
Timeline
Client Advocate
1st Choice Pregnancy Resource Center
02.2022 - Current
Remote Customer Service Representative
Arise Virtural Solutions
01.2011 - 12.2015
Bachelor of Science - Bible Study
Carolina University
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