Sophia Davis
Oregon City,OR
Summary
Seasoned hospitality professional ready to lead teams to success. Brings valuable experience in handling high-volume environments, training staff, and optimizing service delivery. Known for fostering collaborative efforts and adapting to dynamic needs while showcasing expertise in coffee preparation and customer engagement. Ready to find a long-term place of employment that will assist in thriving in and out of the workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
Pregnancy Resource Center Of Sandy And Estacada
06.2019 - 09.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Customer Service
Jimmy O’s Pizzeria
08.2020 - 02.2021
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
- Implemented new quality assurance and customer service standards.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Serviced high volume of calls while providing excellent customer service.
Server
Olive Garden
06.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Cascades of Bend
10.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Barista
Dutch Bros
02.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Kinesiology
Oregon State University
Corvallis, OR06-2025
High School Diploma -
Oregon City Senior High School
06.2021
Skills
- Adaptability to change
- Inventory management
- Positive attitude
- Time management
- Superb interpersonal skills
- Cash handling accuracy
- Cleanliness maintenance
- Equipment troubleshooting
- Staff motivation
- Team collaboration
Certification
- OLCC Certified Exp. 2027-08-17
Timeline
Lead Barista
Dutch Bros
02.2023 - Current
Server
Cascades of Bend
10.2022 - 02.2023
Server
Olive Garden
06.2022 - 10.2022
Customer Service
Jimmy O’s Pizzeria
08.2020 - 02.2021
Office Assistant
Pregnancy Resource Center Of Sandy And Estacada
06.2019 - 09.2024
Kinesiology
Oregon State University
High School Diploma -
Oregon City Senior High School
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