LaDaysia WardsWorth
Houston
Summary
Dedicated and results-oriented customer service professional with 5+ years of experience in delivering outstanding customer experience. Proficient in resolving inquiries. Demonstrated ability to build rapport with diverse clientele and adapt communication style to meet individual needs. Adept to multitasking in fast-paced environments while maintaining attention to detail and accuracy.
Experienced in shipping and receiving, demonstrating strong accuracy and efficiency in processing shipments. Trained new employees on safety procedures and equipment operation, contributing to a knowledgeable workforce. Maintained organized warehouse space and operated material handling equipment safely, ensuring compliance with safety regulations. Collaborated with team members to meet production targets while providing customer service support for order inquiries.
Overview
6
6
years of professional experience
Work History
Warehouse Production Worker
Imperial Star
Houston
06.2025 - 02.2026
- Processed incoming and outgoing shipments with strong accuracy and efficiency.
- Trained new employees on safety procedures and equipment operation, fostering a knowledgeable and compliant workforce.
- Maintained cleanliness and organization of warehouse space.
- Operated material handling equipment such as conveyor belts and hoists safely.
- Packed orders for shipping according to customer specifications.
- Picked, packed, and labeled orders to meet daily shipping deadlines.
- Conducted routine inventory checks and reported discrepancies to management.
- Maintained clean and organized warehouse space to improve workflow and productivity.
- Followed safety procedures and company policies to ensure a safe work environment.
- Assisted customers with order questions and issue resolution when needed.
- Worked collaboratively with team members to meet production and fulfillment targets
Incredible Kids Daycare
Houston
05.2024 - 08.2024
- Supervised and monitored the safety and well-being of children aged 1-2 years in a daycare setting, ensuring a secure and nurturing environment.
- Planned and implemented age-appropriate activities, including arts and crafts, games, and educational exercises, to promote physical, emotional, and cognitive development.
- Established positive relationships with children, parents, and colleagues through effective communication, empathy, and respect.
- Assisted with meal preparation, feeding, and diapering as needed, adhering to health and safety regulations and dietary restrictions.
- Facilitated smooth transitions between activities and routines, fostering independence and social skills in young children.
- Provided emotional support and guidance to children during times of distress or separation anxiety, fostering a sense of security and trust.
- Collaborated with fellow staff members to maintain a clean and organized environment, including sanitizing toys, disinfecting surfaces, and tidying up shared spaces.
- Documented daily observations, incidents, and milestones in child development records, communicating relevant information to parents and supervisors.
- Participated in staff meetings, training sessions, and professional development opportunities to enhance knowledge of early childhood education principles and best practices.
- Demonstrated flexibility and adaptability in responding to changing needs and schedules, prioritizing the safety and happiness of children above all else.
Happy Face Daycare
Houston
01.2021 - 01.2023
- Supervised and monitored the safety and well-being of children aged 1-2 years in a daycare setting, ensuring a secure and nurturing environment.
- Planned and implemented age-appropriate activities, including arts and crafts, games, and educational exercises, to promote physical, emotional, and cognitive development.
- Established positive relationships with children, parents, and colleagues through effective communication, empathy, and respect.
- Assisted with meal preparation, feeding, and diapering as needed, adhering to health and safety regulations and dietary restrictions.
- Facilitated smooth transitions between activities and routines, fostering independence and social skills in young children.
- Provided emotional support and guidance to children during times of distress or separation anxiety, fostering a sense of security and trust.
- Collaborated with fellow staff members to maintain a clean and organized environment, including sanitizing toys, disinfecting surfaces, and tidying up shared spaces.
- Documented daily observations, incidents, and milestones in child development records, communicating relevant information to parents and supervisors.
- Participated in staff meetings, training sessions, and professional development opportunities to enhance knowledge of early childhood education principles and best practices.
- Demonstrated flexibility and adaptability in responding to changing needs and schedules, prioritizing the safety and happiness of children above all else.
Customer Service Representative
Reconext
01.2020 - 01.2021
- Demonstrated strong communication skills by effectively conveying product information, resolving issues, and addressing customer concerns in a clear and concise manner.
- Utilized active listening techniques to understand customer needs and preferences, leading to personalized solutions and increased sales conversion rates.
- Maintained accurate records of customer interactions and inquiries using CRM software, ensuring all issues were promptly addressed and resolved.
- Collaborated with cross-functional teams to escalate complex issues and coordinate follow-up actions, resulting in timely resolutions and improved customer retention.
- Actively participated in training sessions to stay updated on product knowledge, company policies, and customer service best practices.
- Proactively identified opportunities for process improvements and contributed ideas to enhance the overall customer experience.
- Handled customer complaints and escalated issues to the appropriate department when necessary, demonstrating professionalism and empathy in all interactions.
- Managed a high volume of incoming calls and emails while maintaining a positive attitude and providing attentive service to each customer.
- Received recognition for exceeding performance targets, including customer satisfaction goals and response time metrics.
Education
Bachelor - Early Childhood Education
Texas Women’s University
Denton, TXSkills
- Shipping & Receiving
- Material handling
- Team collaboration
- Equipment operation
- Communication skills
- Order Picking & Packing
- Inventory Control
- Stock Replenishment
- Quality Assurance
- Warehouse Organization
- Production Support
- Safety Compliance & OSHA Awareness
- Equipment Handling
- Palletizing & Labeling
- Time Management
- Team Collaboration
- Attention to Detail
- Problem Solving
- Customer Service Support
- Data Entry & Documentation
Timeline
Warehouse Production Worker
Imperial Star
06.2025 - 02.2026
Incredible Kids Daycare
05.2024 - 08.2024
Happy Face Daycare
01.2021 - 01.2023
Customer Service Representative
Reconext
01.2020 - 01.2021
Bachelor - Early Childhood Education
Texas Women’s University