Daysialyn Brooks
Clarksville,TN
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Store Manager
Aldi
Nashville, Tennessee
12.2019 - Current
- Supervised daily operations to ensure store efficiency and customer satisfaction.
- Trained and developed staff on store policies and customer service standards.
- Managed inventory levels to maintain product availability and reduce waste.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Conducted regular audits of compliance with safety and cleanliness standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Softlines Assistant Store Manager
Roses
Bowling Green, Kentucky
12.2014 - 12.2019
- Assisted in managing daily store operations and maintaining visual merchandising standards.
- Trained and supervised staff to enhance customer service and sales skills.
- Coordinated inventory management, including stock organization and replenishment.
- Developed promotional displays to attract customers and drive product engagement.
- Performed daily audits of cash registers and end-of-day reconciliation activities.
- Created a positive shopping experience for customers by providing excellent service and responding quickly to inquiries or complaints.
Education
Associate of Science - Science
Southcentral Kentucky Community And Technical College
Bowling Green, KY 08.2015 - 05.2020
Skills
- Following standard operating procedures
- Utilizing resources
- Customer service
- Cash handling
- Store opening and closing
- Inventory control
- Superb Customer Service
- Mentoring and coaching
- Stock rotations
- Shift scheduling
- New hire training
- Employee coaching
Accomplishments
- C.A.R.E Champion 3 years in a row at ALDI
References
References available upon request.
Timeline
Assistant Store Manager
Aldi
12.2019 - Current
Associate of Science - Science
Southcentral Kentucky Community And Technical College
08.2015 - 05.2020
Softlines Assistant Store Manager
Roses
12.2014 - 12.2019