Daysita Martinez
Richmond,Virginia
Summary
Dynamic Customer Service Representative with experience at Concentrix, adept at resolving customer inquiries and enhancing satisfaction. Skilled in active listening and critical thinking, I effectively utilized CRM software to streamline processes and improve service quality. Proven ability to thrive in high-pressure environments while maintaining attention to detail and data accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix
04.2020 - 05.2024
- Assisted customers with inquiries and issues, ensuring timely and effective resolution.
- Utilized customer relationship management software to log interactions and track resolutions.
- Maintained knowledge of product offerings to provide accurate information and support.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Handled high volumes of incoming calls, demonstrating adaptability in fast-paced environments.
Education
Medication Aide Certification - Healthcare
Professional Career Institute
Chesterfield 08.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
Timeline
Customer Service Representative
Concentrix
04.2020 - 05.2024
Medication Aide Certification - Healthcare
Professional Career Institute
Similar Profiles
Johan David SanchezJohan David Sanchez
Customer Service Representative at ConcentrixCustomer Service Representative at Concentrix
ROXANNE LOUISE AYOROXANNE LOUISE AYO
SALES SUPPORT at CONCENTRIXSALES SUPPORT at CONCENTRIX
Dima HristovaDima Hristova
Operations Manager II at ConcentrixOperations Manager II at Concentrix
Sayana DavisSayana Davis
Customer Service Rep at ConcentrixCustomer Service Rep at Concentrix
Zachary McCreaZachary McCrea
Substitute Teacher at Chesterfield County SchoolsSubstitute Teacher at Chesterfield County Schools