Yanely Lopez
Woodbridge
Summary
Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Service Source
Lorton
07.2024 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supported clients in daily living activities and skill development, enhancing independence and quality of life.
- Tracked client progress and relayed needs to team, ensuring effective care and support.
- Organized recreational activities to foster social interaction and engagement among clients.
- Compiled quarterly reports detailing client progress and program effectiveness.
Personal Assistant / Personal Care Assistant
The Jones Home
02.2021 - 11.2023
- Enhanced client's self-esteem and wellness through tailored daily living assistance
- Coordinated household tasks to maintain a clean and organized living environment
- Managed household tasks for a clean living environment
- Supported client wellness by providing attentive personal assistance
- Coordinated medical appointments for clients to ensure timely healthcare access.
Customer Service
Telecable Internacional
07.2016 - 09.2018
- Answered customers' issues and solved most of complaints through negotiation, increasing customer satisfaction by 96%
- Answered customers issues and solved most of complaints through negotiation, increasing customer satisfaction by 96%
- Provided basic technical support for clients of internet and cable company products and services
- Analyzed and escalated issues and complaints to designated departments for analysis and response
- Identified and recommended improvements to enhance customer service standards.
- Worked in Dominican Republic
Administrative Assistant
Tabacalera Palma
02.2014 - 09.2015
- Support detailed administrative processes and procedures to drive efficiency and accuracy
- Assisted with financial tasks, including preparation of invoices
- Prepared export documentation for international shipments to ensure compliance
- Provided export documentation to shipping area for international shipments.
- Worked in Dominican Republic
Education
Customer Service Foundations -
LinkedIn Learning
Administrative Professional Foundation -
LinkedIn Learning
Must-Have Skills for Virtual Assistant -
Udemy
Data Entry Skills -
Udemy
Financial Management and Audit -
Pontificia Universidad Catolica Madre y Maestra (PCMM)
Skills
- Person-centered support
- Client care
- Behavioral support
- Social service coordination
- Customer Assistance
- Effective communication
- Active listening
- Empathy
- Time Management
- Multitasking
- Detail Oriented
- Data Management
- Database Entry
- Microsoft Office
- Problem Solving
- Privacy protection
- Teamwork
Timeline
Direct Support Professional
Service Source
07.2024 - Current
Personal Assistant / Personal Care Assistant
The Jones Home
02.2021 - 11.2023
Customer Service
Telecable Internacional
07.2016 - 09.2018
Administrative Assistant
Tabacalera Palma
02.2014 - 09.2015
Customer Service Foundations -
LinkedIn Learning
Administrative Professional Foundation -
LinkedIn Learning
Must-Have Skills for Virtual Assistant -
Udemy
Data Entry Skills -
Udemy
Financial Management and Audit -
Pontificia Universidad Catolica Madre y Maestra (PCMM)