Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
Generic

Dayson Spurgin

Mckinney,TX

Summary

Dedicated and detail-oriented professional with over 2 years of experience in audio/video installation and customer service. Seeking to apply my skills in an organization to utilize and enhance technical skills in a customer-focused approach.

Overview

3
3
years of professional experience
1
1
Certification

Work History

L-1 Technician

Bluum
12.2023 - Current
  • Install and configure audio/video equipment in corporate environments, including speakers, projectors, cameras, and wireless sound systems
  • Work primarily across various Dallas College locations, including Brookhaven, UNT, Mountain View, North Lake, Richland, El Centro, Eastfield, Cedar Valley, Bill J Priest Center, and West Dallas Center, as well as multiple high schools, middle schools, and elementary schools across North Texas
  • Collaborated with the Iowa team to help meet project deadlines, providing support and expertise as needed
  • Utilize Level 1-3 Dante certification skills to troubleshoot and optimize audio systems
  • Assumed leadership responsibilities in the absence of team leads

L-1 Technician

Trinity Services
05.2023 - 12.2023
  • Install audio/video equipment for various events and installations, focusing on quality and precision
  • Worked extensively at Dallas College campuses and various K-12 schools across Texas
  • Provided technical support and troubleshooting for equipment issues during and after installations
  • Acquired Level 1-3 Dante certifications and OSHA certification to enhance technical skills and workplace safety

Server

Bongo Beauxs
01.2022 - 05.2023
  • Effectively manage high-pressure situations by resolving customer service issues quickly and with professionalism (Google and Yelp recognitions)
  • Managed multiple tables and collaborated with team members to ensure efficient service
  • Developed strong interpersonal skills and a commitment to customer satisfaction
  • Skilled at working independently and collaboratively in a team environment
  • Conducted staff training on best practices and provided insights to management to enhance customer satisfaction
  • Delivered an outstanding guest experience by seating guests, taking orders, serving food, and promptly clearing dinnerware with a positive attitude
  • Self-driven with a strong sense of personal accountability
  • Effectively addressed and resolved customer concerns

Education

High School Diploma -

Melissa High School
Melissa, TX
07-2017

Skills

  • Client Communications
  • Relationship Management
  • Attention to Detail
  • Precision in Installation
  • Thorough Troubleshooting
  • Audio/Video Equipment & Setup
  • Intermediate knowledge of AV systems
  • Proficient in AV equipment setup
  • Technical Troubleshooting

Certification

Level 1-3 Dante Certification

Skills

Client Communication:

 Skilled at explaining technical concepts and providing tutorials in layman's terms, fostering understanding and satisfaction.

 Relationship Management:

 Maintained positive client relationships even during challenging installation situations, ensuring a seamless experience and high customer retention.

Precision in Installation: 

Strong attention to detail, ensuring high-quality results in all audio/video equipment setups and operations.

Thorough Troubleshooting: 

Ability to identify and resolve AV system issues efficiently, with a focus on delivering flawless performance., Intermediate knowledge of AV systems, including Crestron, Dante, JBL, Extron, Q-SYS, and Epson., Proficient in AV equipment setup, signal flow, and cable management., Strong ability to identify and resolve AV system issues efficiently, ensuring smooth operations and minimizing downtime.

Timeline

L-1 Technician

Bluum
12.2023 - Current

L-1 Technician

Trinity Services
05.2023 - 12.2023

Server

Bongo Beauxs
01.2022 - 05.2023

High School Diploma -

Melissa High School

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Dayson Spurgin