Lesli Balmir
Johns Creek,GA
Summary
Highly organized, proactive and punctual with a team-oriented mentality. A proactive team player with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
5
5
years of professional experience
Work History
Tier 1 Technical Support
Elation Health
Duluth, GA
10.2022 - Current
- Handled customer service issues by providing guidance or escalating for advanced support.
- Used remote login tools to assist clients with technical and product questions.
- Demonstrated advanced product knowledge to solve customer issues.
- Maintained up-to-date case documentation for future reference.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Stayed abreast of the latest software developments to enhance job knowledge.
- Used proactive monitoring procedures and tools to identify problem-prevention opportunities.
- Resolved a record-breaking backlog of support tickets following a major system malfunction.
Outreach Lead
CityBlock Health
Brooklyn, NY
11.2020 - Current
- Maximized community outreach, developing customer and public rapport to strengthen branding initiatives.
- Manage and track all aspects of outreach activity, including outreach performed by other care team members, to ensure best practices are followed and performance goals are met.
- Conducted issue-based research to proceed with campaign context and direction successfully.
- Trained members to develop skills, analysis, and commitment toward mission.
- Engage and foster trust quickly with members, acting as the face of Cityblock and the key point of contact to assist members prior to full enrollment.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Go above and beyond to connect with patients and partners in a non-judgmental, respectful and empathic manner, to meet their needs, and provide feedback.
- Provided administrative support to further organizational objectives and patient care goals.
Practice Office Associate
Northwell Health, Orlin & Cohen Orthopedics
Garden City, NY
01.2019 - 10.2020
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Trained and coached key team members on production techniques to establish expectations and comply with quality guidelines.
- Wrote standard operating procedures and policy manuals to educate new team members.
- Developed and managed project plans while providing status updates to management.
- Troubleshot and resolved problems with programs and systems.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Bachelor of Science - Criminology
State University of New York At Old Westbury
Old Westbury, NY2020
Associate of Applied Science - Liberal Arts
Nassau Community College
Garden City, NY2018
Skills
- EHR Software Use (Elation, Commons, Epic, Etc)
- Legal Document Preparation
- MS Office
- Administrative Support
- Team Building
- Client Communications
- Project Coordination
- Strong Problem Solver
- Fluent in Spanish
Timeline
Tier 1 Technical Support
Elation Health
10.2022 - Current
Outreach Lead
CityBlock Health
11.2020 - Current
Practice Office Associate
Northwell Health, Orlin & Cohen Orthopedics
01.2019 - 10.2020
Bachelor of Science - Criminology
State University of New York At Old Westbury
Associate of Applied Science - Liberal Arts
Nassau Community College
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