Aniya Culpepper
Atlanta,US
Summary
Call Center Representative with over 7 years of experience in customer service and educational environments, adept at swiftly resolving customer complaints to increase retention and competitiveness. Skilled in maintaining detailed records and utilizing technical support skills to enhance transaction accuracy and data reliability. Demonstrates strong leadership in team settings, ensuring high-quality support and efficient problem resolution.
Overview
7
7
years of professional experience
Work History
Tier 1 Technical support
S&P Data llc
06.2024
- Resolved technical issues for clients, achieving high customer satisfaction and efficiency
- Diagnosed and repaired software/hardware problems, reducing downtime significantly
- Collaborated with team to improve troubleshooting processes, enhancing service quality.
Call Center Representative
Nations benefits
Fort Lauderdale, US
12.2023 - 03.2024
- Resolved customer complaints promptly, enhancing customer retention
- Maintained comprehensive records of customer interactions and transactions for future reference
- Kept abreast of competitor pricing models, providing a competitive edge
- Enhanced customer satisfaction by resolving complaints swiftly, ensuring repeat business.
Lead teacher
Childcare Network
Forest Park, GA
10.2022 - 09.2023
- Established classroom respect and responsibility rules
- Maintained comprehensive records of children and teachers
- Developed an engaging and enriching learning environment
- Streamlined child and teacher record accuracy, boosting data reliability.
Data entry
Chime Solutions
Morrow, GA
09.2021 - 10.2022
- Used Software to perform data entry functions.
- Enhanced laboratory efficiency by streamlining specimen processing and data entry procedures.
- Reduced document processing time by streamlining data entry procedures and implementing standardized templates.
- Documented patient information and performed data entry procedures with accuracy and efficiency.
Receptionist
Legacy Transitional Care and Rehab
Atlanta, GA
01.2020 - 08.2021
- Managed data assistance across all departments
- Served as the primary contact for potential clients
- Scheduled and tracked appointments efficiently
- Implemented security measures through visitor screening and monitoring.
Cashier
The Varsity
Atlanta, GA
07.2017 - 01.2020
- Counted the cash in the register drawer at the start and end of each shift
- Took orders from customers
- Packaged items for customers
- Processed various payment methods
- Greeted customers and maintained a clean checkout area.
Education
BBA -
American Intercontinental University
Atlanta, GA10.2024
Booker T. Washington High School
Atlanta, GA05.2018
Skills
- Results-oriented
- Multi-task-oriented
- Open communication
- Hardworking
- Strong work ethic
- Time management
- Organization
- Prioritization
- Flexible
- Committed
- Training Development
- Childcare
- Team Leadership
- Communication
- Documentation
- Reporting
- Customer support
- Data entry
- Problem-solving
- Technical support
- Customer relations
- Accounts receivable
- Customer service
- Multi-line Telephone
- Telephone skills
- Conflict Resolution
- Leadership Development
Timeline
Tier 1 Technical support
S&P Data llc
06.2024
Call Center Representative
Nations benefits
12.2023 - 03.2024
Lead teacher
Childcare Network
10.2022 - 09.2023
Data entry
Chime Solutions
09.2021 - 10.2022
Receptionist
Legacy Transitional Care and Rehab
01.2020 - 08.2021
Cashier
The Varsity
07.2017 - 01.2020
BBA -
American Intercontinental University
Booker T. Washington High School
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