Daysy Avelino
Spartanburg,SC
Summary
Analytical English Professor with outstanding analysis, critical thinking and writing skills. Friendly and personable with skill to stay organized and on top of important deadlines. Strong philosophy of classical teaching and knowledge of various methods to excite students about literature, language and communications. Organized Call Center Agent offering three-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
7
7
years of professional experience
Work History
English Instructor
Planet English Tlaxcala
Tlaxcala, Tlaxcala
05.2017 - 07.2020
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Employed diverse teaching approaches to help students of all abilities understand material.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Planned, prepared and delivered lessons on American literature, British literature and grammar to 20 students daily.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
Call Center Agent
Teleperformance NSN Talavera
Puebla, Puebla
12.2013 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Described product highlights and benefits to help guide purchasing decisions.
- Recommended products to customers, thoroughly explaining details.
Accounting Assistant
Hotel City Express Puebla FINSA
Puebla, Puebla
11.2011 - 03.2012
- Used accounting software to prepare weekly and monthly financial reports.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Communicated with suppliers to reconcile invoice payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Reviewed general ledger entries and assessed accuracy.
Education
High School Diploma With Tech Degree - Accounting
Conalep Teacalco
Teacalco, Tlaxcala07.2011
Skills
- Attendance Records Maintenance
- Verbal and Written Communication
- Creative Thinking
- De-escalation Techniques
- Building Customer Trust and Loyalty
Reading, playing puzzle games, eco-trips, listening to music, walking
I enjoy relaxing activities. One of my favorites is reading, I enjoy reading and can read many pages in a short period of time. I also like playing puzzle games as they can show a challenge and I am willing to resolve it. Eco-trips are some of my favorites, since I enjoy going outdoors and I am fond of nature, and do everything I can to keep nature clean. one way to relax myself is by listening to music, since I usually combine it with the activities of eco-trips and playing games. I enjoy doing theses activities with my family.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary
Timeline
English Instructor
Planet English Tlaxcala
05.2017 - 07.2020
Call Center Agent
Teleperformance NSN Talavera
12.2013 - 05.2017
Accounting Assistant
Hotel City Express Puebla FINSA
11.2011 - 03.2012
High School Diploma With Tech Degree - Accounting
Conalep Teacalco
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