Motivated professional focused on safety and guest enjoyment. Highly observant and ready to step in to handle dangerous behaviors and emergency situations. Well-trained with hands-on recreational experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Head Lifeguard
Colby Aquatic Park
Colby
05.2024 - Current
Provided emergency assistance when needed, including administering CPR and first aid.
Assisted in developing swimming lesson plans for various age groups.
Maintained cleanliness of the facility by cleaning locker rooms, bathrooms, and pool area.
Educated patrons about pool policies and regulations while promoting an enjoyable atmosphere at the facility.
Created a safe environment for swimmers through active supervision and vigilance.
Provided customer service support by responding promptly to inquiries or complaints from guests or visitors.
Responded promptly to any incidents or accidents that occurred within the pool area.
Attended mandatory trainings such as CPR and AED certifications courses.
Instructed swim classes to children with disabilities or special needs.
Barista Shift Lead
Scooters Coffee Shop
Colby
05.2023 - 06.2024
Provided excellent customer service and ensured all customers left satisfied.
Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
Ensured that all employees followed health and safety regulations at all times.
Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
Resolved customer complaints or referred them to a manager as needed.