Dayvia Smith
Euclid,Ohio
Summary
Accomplished Managing Director at Lilly’s Pad Pet Grooming Llc, adept in operations and staff management, ensuring high-quality service delivery and cost efficiency. Excelled in fostering client relationships and negotiating favorable contracts, demonstrating exceptional strategic planning and team collaboration skills. Achieved significant long-term goals through dynamic leadership and effective communication.
Overview
17
17
years of professional experience
Work History
Managing Director
Lilly’s Pad Pet Grooming Llc
05.2021 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
Grooming Salon Manager
Groovy Grooming
11.2007 - 05.2021
Salon Manager
Customer Service
Inventory
Payroll
Team Leadership
Education
Associate Of Applied Science - Surgical Technology
Lakeland Community College
Willoughby, OHHigh School Diploma - Music
Cleveland School of The Arts
Cleveland, OH06.2003
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Business planning
- Strategic planning
- Contract management
- New business launch
- Budget development
Timeline
Managing Director
Lilly’s Pad Pet Grooming Llc
05.2021 - Current
Grooming Salon Manager
Groovy Grooming
11.2007 - 05.2021
High School Diploma - Music
Cleveland School of The Arts
Associate Of Applied Science - Surgical Technology
Lakeland Community College
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