Dayvon Monk
Scottsdale
Summary
Versatile professional with expertise in project management, claims handling, and client relations. Adept at coordinating cross-functional teams to ensure project success and optimize customer experiences. Strong organizational skills and a focus on data management enhance workflow efficiency and support informed decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Claims Specialist/Senior Project Manager
Mission Restoration, LLC
Scottsdale
12.2020 - 12.2025
- Manage roofing repair projects from initiation to completion, ensuring seamless operations and high customer satisfaction.
- Entered project details accurately, maintaining clear client communication on status updates and concerns to enhance client satisfaction.
- Coordinate with insurance companies to process claims and secure approvals.
- Collaborate with contractors and suppliers to ensure timely, quality completion of jobs.
- Recognized for organizational skills, problem-solving, and ability to manage multiple priorities in a fast-paced environment.
- Organized files and documents for efficient access and retrieval by team members, streamlining workflow.
- Compiled relevant data from various sources to assist in report preparation, ensuring comprehensive insights.
- Conducted thorough roof inspections to assess client needs and recommend solutions.
Air Cargo Handler
Worldwide Flight Services (WFS)
Phoenix
06.2020 - 01.2021
- Loaded and secured Amazon packages onto aircraft while meeting strict safety and efficiency standards.
- Operated ground support equipment efficiently and safely.
- Collaborated with team members to ensure timely service delivery.
Environmental Services
Gundersen Hospital
La Crosse
12.2019 - 06.2020
- Maintained cleanliness and sanitation in hospital facilities, supporting a safe environment for patients and staff.
- Operated cleaning equipment, such as floor scrubbers and vacuums, effectively.
- Collaborated with healthcare staff to address specific sanitation requests promptly.
Certified Nursing Assistant (CNA)
Caledonia Rehab & Retirement
Caledonia
03.2019 - 11.2019
- Facilitated daily living activities, mobility, and personal care for patients to enhance comfort and independence.
- Monitored vital signs and collaborated with nursing staff to implement effective patient care plans.
Education
High School Diploma -
Grandview High School
Milwaukee, WI01-2012
Some College (No Degree) - Physical Therapy
Lane College
Jackson, TNSkills
- Claims management
- Insurance billing
- Project management
- Project budgeting
- Vendor management
- Data management
- Financial analysis fundamentals
- QuickBooks expertise
- Microsoft Office Suite proficiency
- Team leadership
- Client communication
- Safety compliance standards
Certification
- Driver’s License, Active
- Exactimate Certification, 07/01/23, Present
- Certified Nursing Assistant (CNA), Active
Timeline
Senior Claims Specialist/Senior Project Manager
Mission Restoration, LLC
12.2020 - 12.2025
Air Cargo Handler
Worldwide Flight Services (WFS)
06.2020 - 01.2021
Environmental Services
Gundersen Hospital
12.2019 - 06.2020
Certified Nursing Assistant (CNA)
Caledonia Rehab & Retirement
03.2019 - 11.2019
High School Diploma -
Grandview High School
Some College (No Degree) - Physical Therapy
Lane College