Dayvonna Montgomery
Washington,DC
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Hissho Sushi Pentagon Building
Virginia
09.2021 - 01.2023
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
Server
Busboys And Poets
Washiington Dc
08.2018 - 03.2020
- developed warm relationships with regular customers.
- Checked guests' identification before serving alcoholic beverages.
- Collected orders and relayed them to bartenders quickly and accurately.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Childcare Assistant
Kelly Educational Services
Washington Dc
04.2017 - 10.2019
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
Server
Burtucci's Ny Pizza
Washington Dc
12.2016 - 03.2017
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Developed warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Ballou High School
Washington, DC08.2015
Skills
- POS Transactions
- Money Handling
- Inventory Records
- Advising and Coaching
- Opening and Closing Procedures
- Food Allergies
- Table Setting
- Station Preparation
- Customer Seating
- Shipment Procedures
- POS Systems
- Meeting Quotas
- Procedure Enforcement
Certification
- MAXIMUS INC SERVE SAFE CERTIFICATION
- MAXIMUS INC CUSTOMER SERVICE AND SALES
Timeline
Cashier Team Lead
Hissho Sushi Pentagon Building
09.2021 - 01.2023
Server
Busboys And Poets
08.2018 - 03.2020
Childcare Assistant
Kelly Educational Services
04.2017 - 10.2019
Server
Burtucci's Ny Pizza
12.2016 - 03.2017
High School Diploma -
Ballou High School