Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dayzee Cortez

8786 Festival Chino,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Overview

9
9
years of professional experience

Work History

Esthetician/Spa Manager

Citrus Spa
02.2024 - 07.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Stocked treatment rooms with proper supplies.
  • Analyzed skin condition and made appropriate product recommendations.
  • Performed waxing and gentle exfoliation to improve overall skin condition.

Call REPERSENATIVE

ArrowHead Credit union
01.2021 - 01.2022
  • Assist approximately 25 members daily with access and understanding their finical information.
  • Trouble shoot members account problems.
  • Transfer money within and outside of memberships.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Improved customer satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Shift MANAGER

Raising Canes
11.2019 - 01.2021
  • Managed opening and closing shifts
  • Supervised 16 employees and oversaw quality compliance with company standards for food and services.
  • Worked with multiple vendors/State and company auditors
  • Completed all things inventory
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.


Shift MANAGER

Chipotle
02.2016 - 10.2019
  • Manage opening and closing shifts
  • Managed 6-8 employees per shift
  • Complete Invoices and enter into system
  • Compete Inventory/Place food orders
  • Put away incoming Inventory
  • Assist employees with all tasks
  • Process online orders/phone orders
  • Handle all customer complaints that come in with a resolution
  • Work with multiple vendors/State and company auditors
  • Count cash in register and safe
  • Ensure the store is always clean and audit ready.

Cashier/Server

Baskin-Robbins
07.2015 - 02.2016
  • Assist Customers with ice cream and all orders
  • Work the cash register
  • Open and Close the store
  • Make sure the store was always clean
  • Decorate the cakes and store for promotions/celebrations.

Education

Citrus College
07.2024

Chaffey College

High School Diploma -

Chino High School

Skills

    European Facial European Massage
    LED light
    Skin analysis
    Chemical facial peel Eyelash extensions Employee training
    Filling and Recordkeeping Customer Service

    Team Leadership
    Time Management Complex Problem-Solving

Accomplishments

    LightStim Certified

    Tuel Certified

    Berodin Certified

    Dermalogica Certified

Timeline

Esthetician/Spa Manager

Citrus Spa
02.2024 - 07.2024

Call REPERSENATIVE

ArrowHead Credit union
01.2021 - 01.2022

Shift MANAGER

Raising Canes
11.2019 - 01.2021

Shift MANAGER

Chipotle
02.2016 - 10.2019

Cashier/Server

Baskin-Robbins
07.2015 - 02.2016

Citrus College

Chaffey College

High School Diploma -

Chino High School

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Dayzee Cortez