dazaja rosales
Johnston,RI
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service management and staff training. Proven track record of consistently meeting sales targets while fostering customer loyalty. Skilled in cash handling accuracy and team building, ensuring optimal store performance and a welcoming shopping environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Key Holder
Dollar General
Johnston, RI
03.2024 - Current
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Sales Associate
Dollar General
Fryeburg, ME
12.2022 - 03.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Dollar General
Providence, RI
04.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided positive first impressions to welcome existing, new, and potential customers.
Housekeeper
Marriot Hotel
Providence, RI
05.2019 - 12.2020
- Dusted picture frames and wall hangings with cloth.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
No Degree - Psychology/ Criminal Justice
Rhode Island College
Providence, RI06-2022
Skills
- Drawer counting
- Opening and closing coordination
- Product demonstrations
- Bank deposits
- Customer service management
- Staff training
- Personnel scheduling
- Training and mentoring
- Team building
- Cash handling accuracy
- Loss prevention
- Customer service
- Workplace safety
- Daily reporting
- Store maintenance
- Task delegation
- Cash handling
- Inventory monitoring
- Store recovery processes
- Front end operations
Timeline
Key Holder
Dollar General
03.2024 - Current
Sales Associate
Dollar General
12.2022 - 03.2024
Sales Associate
Dollar General
04.2022 - 12.2022
Housekeeper
Marriot Hotel
05.2019 - 12.2020
No Degree - Psychology/ Criminal Justice
Rhode Island College