Hi, I’m
Daisha Richmond
Account Manager
OKC,OK
Summary
Goal-oriented manager with distinguished experience in the non-profit, education, government, and commercial industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
years of professional experience
5
years of post-secondary education
Work History
RCM TechnologiesRemote, PA
Account Manager
05.2022 - Current
Job overview
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Exceeded annual revenue goals by 39% improving client relationships and education.
Galt FoundationRemote, OR
Account Manager
01.2021 - 03.2022
Job overview
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Identified key entry points to enhance market penetration and maximize returns.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Therapy SourceRemote, PA
Division Manager
10.2016 - 02.2021
Job overview
- Supervised daily planning, coordination and administration for division operations.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Drove sales by developing multi-million dollar contract sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Skills
- Patient Needs Assessment
- Intervention Planning
- Acute and Rehabilitative Care
- Initial Patient Assessments
- Outcome Planning
- Documentation Abilities
- Patient Evaluations
- Discharge Planning
- Documentation Skills
- Treatment Implementation
Education
University of OklahomaNorman
Bachelor of Science from Cognitive Behavioral Psychology
08.2018 - 05.2020
Western Governors UniversitySalt Lake City, UT
Bachelor of Arts from Marketing And Sales
08.2022 - Current
Seminole State College of FloridaSanford, FL
Associate of Science from Psychology
08.2015 - 05.2017
Timeline
Western Governors University
Bachelor of Arts from Marketing And Sales
08.2022 - Current
Account Manager
RCM Technologies
05.2022 - Current
Account Manager
Galt Foundation
01.2021 - 03.2022
University of Oklahoma
Bachelor of Science from Cognitive Behavioral Psychology
08.2018 - 05.2020
Division Manager
Therapy Source
10.2016 - 02.2021
Seminole State College of Florida
Associate of Science from Psychology
08.2015 - 05.2017